We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! Your opportunity This role is an excellent launchpad for individuals with solid technical fundamentals who are eager to become experts in the observability space. We are serious about keeping our skills sharp so we can provide first-class assistance in a constantly evolving technical landscape. We emphasize training, knowledge, and customer appreciation - your learning opportunities will never end. You will collaborate with other Support Engineers to creatively and passionately assist with customer issues, while honing your technical skills. Use your insight and creativity to help us identify recurring or systemic problems and suggest ways we might address them.