Associate Technical Support Engineer, Commercial Charging

Tesla•Austin, TX

About The Position

The Technical Support Tier 2 team utilizes critical thinking and acquired product knowledge to provide a world class level of support for Tesla Commercial Charging products. The position is available in the following locations: Bay Area, CA, Austin, TX, Henderson, NV and Buffalo, NY. Remotely troubleshoot complex hardware and operational issues with power conversion systems, computers, cabinets and more Manage group and personal queues of service tickets pending action Collaborate with global technical teams on daily basis especially during end of shift to ensure proper handoff Utilize Linux to establish SSH connections with proprietary systems around the world Retrieve and review remote system logs with proprietary tools for effective diagnostics Heavily collaborate with internal teams to find solutions for inquiries Contribute feedback for improvements in Tesla’s service and monitoring platforms

Requirements

Bachelor's Degree in a technical or science field, or Electrical Engineering, Physics, Computer Science, or another relevant field preferred, or equivalent experience
Understanding of basic electrical theory and experience with emphasis on AC/DC power systems or other electronic systems, devices or components
Experience with CRM systems, mobile case/ticketing systems, and bug-tracking systems
Flexible availability to work any shift (day, weekends, holidays, etc.)
Proven track record of adapting in a fast-paced, detail-oriented environment
Excellent judgement in solving critical problems, ability to independently make decisions with limited direction
Ability to prioritize workflows effectively according to multiple criteria

Responsibilities

Remotely troubleshoot complex hardware and operational issues with power conversion systems, computers, cabinets and more
Manage group and personal queues of service tickets pending action
Collaborate with global technical teams on daily basis especially during end of shift to ensure proper handoff
Utilize Linux to establish SSH connections with proprietary systems around the world
Retrieve and review remote system logs with proprietary tools for effective diagnostics
Heavily collaborate with internal teams to find solutions for inquiries
Contribute feedback for improvements in Tesla’s service and monitoring platforms

Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
Medical plans > plan options with $0 payroll deduction
Family-building, fertility, adoption and surrogacy benefits
Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
Company paid Basic Life, AD&D
Short-term and long-term disability insurance (90 day waiting period)
Employee Assistance Program
Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
Back-up childcare and parenting support resources
Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
Weight Loss and Tobacco Cessation Programs
Tesla Babies program
Commuter benefits
Employee discounts and perks program