Associate Technical Support Analyst - Oxnard, CA

Optum • Oxnard, CA

385d • $58,302 - $114,296 • Remote

About The Position

The Associate Technical Support Analyst role at UnitedHealth Group involves providing technical assistance and support to clients, ensuring timely resolution of IT issues. This position is crucial in enhancing health outcomes by connecting users with necessary resources and technology. The role offers a hybrid work environment, allowing flexibility while addressing technical challenges.

Requirements

• High School Diploma/GED or higher
• 1+ years of experience using strong analytical thinking and problem-solving skills
• 1+ years of experience with data visualization and reporting tools like Excel and Crystal Reports
• 1+ years of experience with Managed Care and/or Healthcare data
• Basic level of proficiency in SQL Query
• Excellent communication and collaboration skills

Responsibilities

• Communicating with clients to diagnose technical issues
• Providing step-by-step instructions to fix technological issues
• Troubleshooting and resolving IT issues in a timely manner
• Installing and configuring software
• Walking users through the process of fixing technical issues
• Prioritizing workload to ensure the most critical issues are resolved first

Benefits

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan
• Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees