Life insurance is one of the world's most important products. It's also one of the hardest to build, distribute, and modernize. Bestow exists to change that. Bestow is a leading vertical technology platform serving some of the largest and most innovative life insurers. Our platform unifies the fragmented, legacy value chain, enabling carriers to launch products in weeks instead of years. Carriers choose us to scale and operate at unprecedented speed, powered by AI and automation. Bestow isn't selling policies. We're building the infrastructure that helps an entire industry move faster, reach more people, and deliver on its promise. Backed by leading investors (Goldman Sachs, Hedosophia, NEA, Valar, 8VC) and trusted by major carriers, Bestow is powered by a team that moves with precision, purpose, and heart. If you want to help reimagine a centuries-old industry with lasting impact, join us. Bestow offers flexible remote/hybrid work, meaningful benefits, equity, and substantial growth opportunities. Bestow participates in the E-Verify Program . The engineering team is responsible for all technology for Bestow and the Bestow Platform. We serve employees, consumers, and enterprise customers. In addition to building software, we integrate and manage many third-party products used by employees and within the platform. Our major functional teams are product engineering, infrastructure, IT, data & analytics, martech, and program management. Engineering works closely with product management and design to define and prioritize the product roadmap. The Bestow Partner Support Team is a highly visible, essential role within the engineering org. We work with all engineering teams and across all stacks to pinpoint, analyze, and fix as many bugs as possible without escalation, giving the rest of the org as much time as possible to create new products instead of fixing issues with existing ones. We also work directly with our partner’s engineers to ensure integration stays in optimal condition. Our influence plays a key role in our relationship with our partners. As an Associate Technical Solutions Engineer II, you will serve as the front line for the Support Engineering team, working closely with our product engineers, product managers, customer experience, and partner experience teams to diagnose and resolve issues as they arise with our digital life insurance products. You will serve as the first line of support for issues that are too complex for general CX and require engineering involvement. You’ll review tickets for accuracy, solve the less complex issues. and escalate tickets needing Tier 2 and Tier 3 support to our more senior team members. You will contribute to a team critical to operational success. One that works both with internal and external collaborators to resolve issues and ensure our digital life insurance partner experiences remain in optimal condition for our partners and their customers. Part customer consultant, part technical writer, and part software engineer, this role serves as a key liaison across various parts of the Bestow organization. This role reports to our Partner Support Manager and is open to Remote (US)