Associate Technical Product Manager - Supply Chain

T-Mobile US • Frisco, TX

229d • $86,300 - $155,700

About The Position

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees! Are you ready to join the Un-carrier movement? Associate Product Manager, Technical - Supply Chain is a visionary, strategist, analyst, customer evangelist, respected leader of business and technology execution, and professional relationship builder all rolled into a single dynamic package. Every product at T-Mobile is envisioned and created to achieve a specific business purpose or set of business results. The Product Manager, Technical, is ultimately accountable, responsible, and has ownership of T-Mobile's internal and external products, platforms, services, experiences envisioned and created to achieve the specific business purpose or business results. At a high level this means identifying the intersection of customer problems/unmet needs (an opportunity), technical feasibility, business objectives, securing funding, and leading a cross-functional business and technical team, as well as key stakeholders to deliver against the opportunity. Product Manager, Technical is the ultimate "jack-of-all-trades" leveraging deep customer empathy, strategic thinking, commercial, analytical, technical capability and knowledge, and leadership prowess to successfully deliver delightful and differentiated products that drive growth and positively impact customers lives. No day is the same for the Product Manager, Technical.

Requirements

• Bachelor's Degree in Computer Science, Engineering, IT or equivalent experience.
• 0-2+ years of relevant Supply Chain Product Management experience in an agile software product development environment.
• Proficiency in SAP: Demonstrated experience or knowledge in both functional and technical aspects of SAP.
• Proven experience or knowledge in Oracle ERP systems.
• Strong analytical skills with the ability to identify/analyze/synthesize product use data.
• Knowledge in software with Agile Scrum methodologies and other commonly used tools.
• Knowledge of the overall execution relating to all aspects of an agile development team, from defining the strategy and architecture through deployment and support.
• Strong requirements elicitation, and validated writing skills including the ability to write concisely and clearly for different audiences.

Nice To Haves

• SAP Functional Certification: Any SAP Functional module certification (SD/CRM/MM ..etc)
• Certified Scrum Master (CSM)
• Scrum Product Owner Certification (CSPO)
• Agile Certified Practitioner (PMI-ACP)

Responsibilities

• Conducts research and analysis in order to help create and manage supply chain product Platform stability, vision and roadmap.
• Participates in end user research to advise product prioritization.
• Partners with business and internal/external stakeholders to understand current customer experiences, identifies areas of opportunity.
• Assists with product presentations.
• Provides ad hoc information to management by crafting special reports and analysis on request.
• Participates in development of product feature set or technical improvements to improve customer experience.
• Attends meetings with external third parties to gain a better understanding of partnerships and licensing opportunities.
• Develops current understanding of customer experience and tech trends.
• Assesses how trends impact the roadmap or build opportunity for innovation of the product.
• Gathers information to support enterprise process to secure and maintain product funding.
• Uses customer insights for product vision, strategy, roadmap, priorities.
• Dedicates time to customers actively meeting with them to build deeper empathy and understand their needs and priorities.
• Creates, manages, fosters an active VOC feed for themselves and team.
• Actively looks for opportunities to delight or meet customer's unmet needs.
• Evangelizes and advocates for the customer both internally (IC through C level) and externally, perpetuating the customer-first approach.
• Creates an environment and culture where the team is immersed in customer-first approach.
• Tests ideas with real customers to ensure that the product delivers.
• Helps generate and maintain dashboards and reports that track Supply Chain systems health and success metrics.
• Assists with maintaining and updating product backlog and priorities with partners.
• Scopes and prioritizes activities based on business and customer impact.
• Assists with beta and pilot programs with early-stage products and samples.
• Assists in preparing product documents and product use cases to drive product activity.
• Supports sales and marketing with product and technical knowledge.
• Writes feature and user stories to capture requirements and translate product / platform strategy into consumable work for Dev teams.
• Understands challenges and recommends trade-offs with the team.
• Communicates defect status and response to leadership and impacted stakeholders until fully resolved.
• Ensures defects are factored into regular backlog prioritization for resolution based on priority.
• Helps prepare and drive product and experience demos.
• Collaborates and develops positive working relationships with many teams, including sales, commercial accounting, marketing, legal, go-to-market, finance, Dev, Architecture, Engineering.
• Works with outside partners and other third parties.
• Develops positive working relationships with Customer groups or Customer Representatives.
• Develops industry knowledge by attending educational workshops and trainings.
• Assists in the development of adoption tools and training material.

Benefits

• Medical, dental and vision insurance
• Flexible spending account
• 401(k)
• Employee stock grants
• Employee stock purchase plan
• Paid time off and up to 12 paid holidays
• Paid parental and family leave
• Family building benefits
• Back-up care
• Enhanced family support
• Childcare subsidy
• Tuition assistance
• College coaching
• Short- and long-term disability
• Voluntary AD&D coverage
• Voluntary accident coverage
• Voluntary life insurance
• Voluntary disability insurance
• Voluntary long-term care insurance
• Mobile service & home internet discounts
• Pet insurance
• Access to commuter and transit programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Telecommunications
• Education Level: Bachelor's degree