Associate Technical Analyst

Sherwin-Williams•Cleveland, OH

8h•Onsite

About The Position

The Associate Technical Analyst is responsible for providing basic support for software-as-a-service (SaaS) and enterprise-wide applications necessary for the collection, retrieval, accessibility, and usage of data for internal department planning and activities. The incumbent will participate in collaboration across technical teams to ensure software systems are running efficiently with minimal downtime. The incumbent will work with senior team members to assist with configuration, set up, and updating of the applications, ensuring that data is entered into established tables, fields, and system databases with a high level of accuracy. They will work under the direction of their manager or more experienced team members to develop basic queries and reports utilizing query and flexible reporting tools. They will help draft suggestions to management concerning changes in applications development, maintenance and system standards to optimize performance and mitigate potential risk. They will help with setting up user access and will attend meetings with cross-functional teams and client stakeholders to provide necessary support for the enterprise-wide applications. This position is not hybrid/remote and will be located at our Cleveland Headquarters office.

Requirements

Must be at least 18 years of age
Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
Bachelor's degree or higher in Information Technology (e.g. Computer Science, Technology Management, Software Engineering, Application Development, Web Development and Design, etc.) or in lieu of a degree, at least 2 years of experience in enterprise-wide software support
0-2 years of experience in enterprise-wide software support with basic knowledge of software development methodologies
Basic knowledge of enterprise-wide applications and software platforms
Familiarity with software-as-a-service (SaaS) and enterprise-wide systems
Understanding of security designs and principles to technology-based business solutions
Basic knowledge of database management and maintenance
Ability to develop basic queries using query and reporting tools
Understanding of data management best practices and quality control processes
Proficient analytical and problem-solving skills
Good communication and interpersonal skills and ability to collaborate with cross-functional teams and external vendors
System Configuration
Software Development Lifecyle (SDLC) Methodology
Cloud Technologies & Platforms
Data Analysis
Data Modeling
Data Warehousing & ETL Processes
Reporting Tools
Systems Security & Access Control

Nice To Haves

Certifications include ITIL, Microsoft, and/or Oracle

Responsibilities

Assist senior team members with providing basic support for software-as-a-service (SaaS) and enterprise-wide applications by helping document design considerations and business impacts needed for configuration
Gather helpful sources of data for internal department planning and activities
Support team in basic configuration, setup, and updating of applications
Organize requirements in support of loading data into established tables, fields, and system databases
Learn and follow governance standards and processes for data input, structures, and storage mechanisms
Assist in building and producing reports that facilitate business management and staff decisions
Support the team in setting up user access
Research and provide suggestions for changes in applications development, maintenance, and system standards
Participate in conversations with cross-functional technical teams within the organization, to help ensure the integration and interoperability of enterprise-wide systems
Assist with coordination between the Enterprise-wide Applications team, client stakeholders and external vendors to understand the requirements and provide necessary support for enterprise-wide applications