Associate Technical Analyst

Great American Insurance Group • Cincinnati, OH

2d • Hybrid

About The Position

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow. At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best. Our enterprise P&C IT organization is on a mission is to accelerate the Great American strategy and empower the many Business Units and Shared Services with the appropriate technology, data, and applications to enable their business objectives and plans. We are looking to hire an IT Customer Engagement Lead who is a leader in our enterprise IT Organization and a strategic partner to one or more of our Divisions. As the strategic partner, you will be responsible for building (trust) relationships and partnering with our business customers to understand their business needs and challenges as well as define the capabilities, technology strategy, and target IT operating models to accelerate their business strategies and go to market plans. Great American Insurance Group is seeking an Associate Technical Analyst to join our Digital Relationship Management team within our Property & Casualty Information Technology group. This individual will work a hybrid schedule (two days a week) out of our Cincinnati, OH headquarters. This is a unique role that will help Digital Partners integrate with Carrier Services APIs throughout the relationship lifecycle. Responsibilities include API onboarding, validation, integration support, and production troubleshooting. Along with ensuring API governance and documentation standards are met.

Requirements

• Education: Bachelor’s Degree or equivalent experience.
• Field of Study: Information Technology, Business or a related discipline.
• Experience: 0-3 years of related experience.
• Outstanding communication and organization skills.
• Customer-service oriented and able to work in a fast-paced, collaborative team environment.
• Strong analytical and problem-solving skills with a high attention to detail.
• Ability to work independently as well as in a team setting.
• Experience or basic understanding of APIs and web services and related tools.

Nice To Haves

• Experience with project management and PM tools, a plus.
• Experience with Salesforce or other Customer Relationship Management tools, a plus

Responsibilities

• Help onboard new API consumers and support existing integrations: Effectively communicates current product offerings and makes recommendations that align with business objectives.
• Formulate integration/project plans and schedules and communicates status to stakeholders
• Contributes to test plan creation and perform tests to ensure API integration meets business objectives
• Assists in the preparation of analysis for production support of integrations and perform production support tasks as needed.
• Develops and maintains knowledge of customer's business and their partners’ systems, and inventory of APIs.
• Contributes toward design standards and performs validation to ensure API capabilities and corresponding documentation are both effective, efficient, and easy to use.
• Acts as a liaison between business, their external partners and IT.
• Updates process and service documentation; learns new tools.
• Assists with managing and tracking aspects of API demand, delivery, and business rules across multiple teams and multi-phased project and product dependencies.
• Performs other duties as assigned.

Benefits

• We offer competitive benefits packages for full-time and part-time employees.
• Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement.
• Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits.
• Compensation varies by role, level, and location and is influenced by skills, experience, and business needs.
• Your recruiter will provide details about benefits and specific compensation ranges during the hiring process.
• Learn more at http://www.gaig.com/careers.
• Excludes seasonal employees and interns.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level