Associate Technical Account Manager (East)

Wiz, Inc.

About The Position

Come join the company that is reinventing cloud security and empowering businesses to thrive in the cloud. As the fastest-growing startup ever, Wiz is on a mission to help organizations secure cloud environments that will accelerate their businesses. Trusted by security teams all over the world, we have a proven track record of success and a culture that values world-class talent. Our Wizards from over 20 countries work together to protect the infrastructure of our hundreds of customers, including over 50% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We’re the leading player in a massive and growing market, but it’s still early enough for you to make a significant impact. At Wiz, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our record growth. Come join our team and help us create secure cloud environments that allow the best companies to move faster. As an Associate Technical Account Manager (TAM), you will be at the forefront of Wiz’s customer success strategy. You will work with a team of Associate TAMs to support our customers in their Wiz adoption journey. These customers represent a significant portion of the company’s ARR and growth potential. Our Scaled Customer Success approach balances two distinct workflows. The primary engagement model is reactive, where you'll monitor dashboards for risk signals and partner with the account team to deliver targeted interventions on a case-by-case basis. You will have the opportunity to lead sessions addressing adoption barriers, targeted training, feature request collection, usage pattern analysis, and technical support coordination. While initially focusing on reactive engagement, you'll also develop proactive strategies that create one-to-many impact. This involves recognizing patterns across customers, developing scalable solutions that benefit multiple accounts simultaneously, and creating standardized resources that address common challenges before they become issues. This dual approach ensures you efficiently handle immediate customer needs while strategically expanding your influence across the broader portfolio.

Requirements

1-3 years of experience in technical customer facing roles (i.e. Technical Account Manager, Professional Services, Solutions Engineering, Technical Support, Customer Success Engineer).
A willingness to learn both cloud and cyber security technologies.
Understanding of cloud services, architectures, and security best practices.
Familiarity with container technologies (Docker, Kubernetes) and the security considerations associated with them.
Strong problem-solving skills, with the ability to troubleshoot technical issues and drive resolution.
Strong communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization.
B.S. in Computer Science, Engineering, or similar field, or equivalent experience.

Responsibilities

Provide your customers with expert guidance on deployment, operational best practices, and assist in establishing a Wiz Center of Excellence.
Contribute to sessions aimed at helping customers unlock the full value of the Wiz platform.
Contribute to and run community-based one-to-many engagement opportunities (e.g. writing knowledge articles or running webinars)
Focus on driving out risk in our account base by increasing adoption, ensuring retention, and fostering satisfaction.
Collaborate with Engineering and Support teams to resolve technical escalations quickly and efficiently.
Advocate for customer needs cross-functionally (i.e.. Product Management and Support).
Offer insights regarding the availability of new features in Wiz.
Facilitate escalations for more complex or technically challenging issues.
Collaborate with Wiz Sales and Renewal teams to secure contract renewals.
Assist in identifying opportunities for expanding Wiz usage across the customer’s organization.

Benefits

Medical, dental and vision insurance
Home Office Setup reimbursement
Flexible Spending Accounts
Monthly Connectivity reimbursement
Employee Assistance Program (EAP)
Short- and Long-term Disability Insurance
Life & Accident Insurance
401(k) Retirement Savings Plan (with employer match)
Flexible paid time off + 11 paid holidays
Paid leave programs, including parental, pregnancy health, medical and bereavement leave