Associate Team Leader

H&R Block-posted 3 months ago
$11 - $29/Yr
Part-time • Entry Level
Rancho Cordova, CA
5,001-10,000 employees
Professional, Scientific, and Technical Services
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At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong. We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry. At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

  • Support a single retail office during tax season to consistently exceed client expectations.
  • Provide daily operations direction for the tax office.
  • Serve as an onsite point of contact for tax office associates and clients.
  • Execute and hold all tax office associates accountable to the client service experience.
  • Serve as point of contact for onsite escalated client service concerns.
  • Ensure clients are scheduled properly and conflicts are resolved.
  • Lead the office from the front desk, providing phone coverage and engaging with clients.
  • Lead daily activities to ensure that all tax office associates are scheduled and work is completed according to deadlines.
  • Lead daily huddles and communicate essential information to office associates.
  • Prior experience working in customer service or similar role.
  • Strong organizational skills and ability to plan and manage day-to-day office operations.
  • Customer-centric mindset and strong communication skills.
  • Computer proficient with the ability to use MS Office.
  • Demonstrated ability to work independently with minimal supervision.
  • Able to work a flexible work schedule of 40 hours per week.
  • High school diploma / equivalent or higher.
  • Experience supervising or managing people.
  • History of delivering outstanding customer experiences.
  • Employee Assistance Program with Health Advocate.
  • Wellbeing program, BetterYou, to help you build healthy habits.
  • Neurodiversity and caregiver support available to you and your family.
  • Various discounts on everyday items and services.
  • Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan.
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