Associate, Tax Credit Operations (New Market Tax Credit)

Capital One•Plano, TX

34d•Remote

About The Position

Are you looking for a challenging role that includes the convenience of working virtually at home? Then a Capital One Commercial Ops role may be the role for you! You must be within 50 miles driving distance from one of our Capital One hubs in Charlotte, NC, Plano, TX or Richmond, VA. Tax Credit Operations supports the Capital Markets line of business in the Commercial Bank division of Capital One, consisting of a portfolio of tax credit investment products including New Market Tax Credits and Alternative Energy Tax Credits. Associates on the Tax Credit Operations team develop expertise in areas such as: closing, booking funding, servicing and account reconciliation.

Requirements

High School Diploma, GED, or equivalent certification
At least 1 year of experience in banking operations
A secure home office environment that is free from background noise and distractions
A reliable private internet connection that is not supplied via cellular data or hotspot
A private network that is password protected where you have ownership or line of sight to every device on the network
Internet service must be provided by Cable or fiber Internet Service Provides (ISP)
Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions
ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred
Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met
Candidates must live within approximately 50 miles of one of the hub locations based in 28203, 75024 or 23238 and be comfortable coming in person whenever required with no less than 24 hours notice.

Nice To Haves

Bachelor's Degree or Military experience
2+ years of experience in Commercial Loan Servicing or Commercial Loan Operations
2+ years of experience using Advanced Commercial Banking System (ACBS)

Responsibilities

Manage a portfolio of active credit facilities and equity investments for New Markets Tax Credit
Process loan and equity requests (draw downs, pay downs, interest payments); interest and exchange rate fixing, manual interest and fee calculations, as well as, billing and liquidations
Work closely with respective business units and other internal partners to align needs and provide support as needed
Perform manual loan tracking enhancements, cash breaks analysis, reconciliations of interest fees and letters of credit, and comprehensive testing of system enhancements
Review of, and extraction from, legal documents for compliance, interpretation and operational viability
Develop, design, and implement inter-departmental controls, risk-reducing processes
Serve as liaison for both borrowers, lenders and investors by responding, resolving, and expediting inquiries, discrepancies, and special requests
Establish and maintain Customer Satisfaction through positive and constructive client relations
Delivers quality work and process efficiencies on a consistent basis
Ability to prioritize workflow and manage multiple assignments or deliverables at once
Ability to operate and excel in a team environment while maintaining professionalism and respect for team members and Capital One associates
On-time and accurate execution of workflow
Associate should be comfortable organizing, preparing, and executing ad-hoc presentations for team members and stakeholders
Associate should be motivated to learn complexities of Tax Credit products, as well as, demonstrate an understanding of the products and processes supported by team to both immediate team members & partner groups
Associate should possess excellent communication and interpersonal skills in order to interact effectively with Internal and External stakeholders
Highly motivated professional, possessing strong analytical thinking, problem-solving skills, and attention to detail
Associate should possess and be willing to contribute to the development of financial industry "Skills of the Future" which include but are not limited to:
Tech Fluency - Candidate has a desire to understand top-level technology trends and the possibilities these trends offer their team and their LOB
Design Mindset - Candidate doesn't just optimize, he or she challenges assumptions and constraints with the process
Workload Management - Candidate gathers information from a broad range of sources to make the best decisions and work efficiently
Adaptive Thinking - Candidate can consider different viewpoints that conflict with their natural bias