Associate Systems Application Analyst – Junior Level (Linux)

Visa•Highlands Ranch, CO

12d•Onsite

About The Position

We are seeking a dedicated and highly motivated Associate Systems Application Analyst team member to support our 24×7 operational environment. The ideal candidate will have a developing understanding of systems, networks, and applications, and will be responsible for monitoring, triaging, and coordinating support activities to ensure optimal service performance. This role is part of a shift-based operations team and plays a key part in maintaining Visa’s high availability standards. Work Schedule Requirements : This is an on-site position. An on-site position must be consistently performed at an assigned Visa office location and require daily commute to the office location. Weekend and Holidays will be required. Shift Work: 12-hour shifts (6:00am - 6:30pm) Week 1: Monday, Tuesday, Friday, Saturday and Sunday Week 2 : Wednesday and Thursday

Requirements

Bachelors degree, OR 3+ years of relevant work experience.

Nice To Haves

Bachelor's degree in Computer Science, Information Technology or related field.
Certifications: ITIL Certification preferred.
Strong technical, analytical, problem-solving, and communication skills.
Relevant experience in IT operations, service desk, or technical support preferred.
Ability to work in a structured 24×7 shift environment, including nights, weekends, and holidays.
Ability to learn and adapt quickly in a fast-paced operational environment.
Detail-oriented with strong organizational and documentation skills.
Basic knowledge of AI concepts and/or programming languages such as Python, Java, or SQL to support automation and data-driven solutions.
Basic familiarity with UNIX/Linux command line operations.
Exposure to batch scheduling tools (Control‑M, ESP, Autosys, etc.) is a plus.
Experience with file-based data movement or batch processing environments preferred.

Responsibilities

Monitor and maintain systems, applications, and infrastructure components across complex or multi‑platform production environments.
Utilize monitoring tools, dashboards, and ticketing systems to proactively detect anomalies and respond to alerts with minimal guidance.
Perform initial technical triage and execute documented troubleshooting steps while identifying when deeper investigation or escalation is required.
Maintain, improve, and contribute to operational documentation, including runbooks, procedures, and incident records.
Analyze logs, alerts, metrics, and workflow patterns to identify irregularities, performance degradations, or early indicators of system issues.
Apply structured analytical methods to assess incident impact, determine likely root causes, and recommend next steps.
Maintain high accuracy while managing multiple data sources, operational tasks, and system checks simultaneously.
Respond to and resolve incidents by diagnosing issues, performing corrective actions, or coordinating with senior engineers and partner groups.
Prioritize and manage operational tasks effectively during high‑volume or high‑severity situations.
Participate in and support incident, problem, and change management workflows, contributing to root‑cause analysis and corrective action efforts.
Balance competing operational priorities while maintaining service quality, accuracy, and adherence to SLAs.
Apply ITIL-aligned processes for Incident, Problem, and Change Management to ensure consistent, high‑quality operational execution.
Support change preparation, validation, and execution activities to maintain system stability and minimize risk.
Collaborate with cross‑functional teams to drive continuous improvement across service delivery and operational processes.
Communicate effectively and professionally with team members, leadership, and cross-functional support teams during troubleshooting and incident response.
Document incidents, process changes, troubleshooting steps, and system behaviors clearly and consistently for future reference.
Provide timely and accurate updates during active issues, ensuring stakeholders remain informed and escalations occur as required.
Resolve or escalate operational incidents within defined SLAs while managing multiple tasks or ticket queues.
Manage workload effectively during extended shift cycles, maintaining accuracy and focus under time‑sensitive conditions.
Adapt to shifting priorities and operational demands while ensuring consistent service delivery and operational readiness.
Monitor and troubleshoot application workflows (e.g., batch job flows, reporting flows, transaction or billing processes) across UNIX, Linux, Windows, and MVS Mainframe environments, using logs, enterprise batch scheduling solutions, batch job output, and basic SQL to identify root causes
Collaborate with engineering/SRE teams to resolve application defects or performance issues, and support configuration changes or release activities.
Monitor and recover system, application, and batch job alerts using enterprise schedulers (ESP, Control-M, Autosys) and standard operational tooling.
Lead or support incident response by correlating alerts, coordinating bridge calls, escalating issues appropriately, and contributing to post‑incident documentation.
Support financial processing flows, settlement workflows, and high‑volume batch operations, ensuring timely and accurate data movement across FTP/SFTP/NDM channels.
Investigate and resolve settlement exceptions or transaction irregularities, collaborating with engineering to address recurring issues or workflow gaps.
Support operational efficiency by maintaining or developing basic automations, scripts, dashboards, or monitoring enhancements (Python, Bash, SQL, or similar).
Participate in tool updates or UAT for monitoring, scheduling, and observability platforms, and leverage AI‑assisted insights to improve incident triage and operational workflows