Associate System Operations Engineer - Japan

HawkEye 360 • Herndon, VA

3d • $75,000 - $110,000

About The Position

HawkEye 360 is currently seeking an Associate System Operator to join the System Operations team, which is a group dedicated to maximizing the performance and quality of the end-to-end HE360 system by optimizing data quality, refining on-orbit activities, and maintaining customer requests. We own and drive internal and customer requests to resolution while keeping an open channel of communication with the stakeholders during on-going projects. The team is looking to add someone who can assist in day-to-day satellite operations and scheduling. This position requires participation in an on-call rotation with the Engineer taking responsibility for responding to alerts and taking action in the case of an anomaly. Rotations cover GMT+09 time zone, to include weekends and holidays. The position will support a customer in Japan. HawkEye 360 is looking for a candidate with exceptional problem-solving skills, who is a strong communicator and has a passion for working with and developing new innovative technology. The candidate will also act as the main point of contact for GMT+09 based customers and quality concerns. Location & Work Schedule: This position requires the employee to be available to work daytime business hours in Japan (GMT+09), with a strong preference for candidates who live and work in Japan.

Requirements

• 1+ years professional work experience
• High attention to detail and the ability to handle several issues simultaneously while staying organized
• Experience in a customer service industry or working in a customer-facing role
• Excellent written and oral communication skills and the ability to follow written procedures
• Excellent analytical, troubleshooting, and problem-solving skills
• An aptitude for curiosity and always seeking to improve their skills
• A good attitude and team-oriented spirit

Nice To Haves

• Bachelor’s or equivalent academic degree in engineering or physical science-related fields; or equivalent work experience
• Japanese language Level II, or Limited Knowledge, proficiency
• Experience reading and writing technical documentation
• Working knowledge of orbital mechanics and Systems Tool Kit (STK)
• Hands-on programming experience or experience working with developers on technical systems
• Experience with Linux, Python, Java

Responsibilities

• Work under the guidance of experienced engineers to gain skills and knowledge in system operations, customer planning, and satellite operations
• Assist mission planning and mission operations using existing command and control software, including anomaly detection and resolution
• Assist with debugging existing command and control applications and ground station infrastructure when issues arise
• Perform quality control and quality assurance of satellite operations and customer scheduling
• Contribute to scheduling of customer orders and respond to ad hoc changes, additions, or deletions of collections
• Proactively bring issues and problems to the attention of the team; generate, propose, and implement innovative solutions to solve them.
• Work cross-functionally across the organization with product, engineering, and mission management teams to resolve satellite or customer-related issues

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 101-250 employees