WorkForce Software, Associate Sys Setup & Integration Analyst

ADP•Livonia, MI

About The Position

As an Associate System Setup & Integration Analyst on the WFS Hardware Operations team, you will play a key role in delivering and supporting tailored data collection solutions that address each client’s unique business needs. You'll collaborate with clients and both internal and external project teams to ensure accurate configuration, seamless integration, and optimal performance of our time clock solutions. Your efforts will have a direct impact on the day-to-day lives of your clients' employees. This role offers variety and challenge, as each client engagement spans different geographies and industries, requiring tailored solutions to meet specific operational needs. You will be involved in configuration, debugging, testing, and troubleshooting throughout the implementation and support lifecycle. Additionally, you will continue to grow your consulting, technical, and client relationship skills while sharing your expanding expertise with clients and partners. Your insights will also contribute to continuous improvement by capturing client feedback and identifying opportunities to enhance our products and services. To excel in this role, you bring a natural talent for building strong client relationships, earning trust, and consistently demonstrating professionalism. Your inquisitive mindset and technical aptitude drive you to seek deeper understanding, explore innovative solutions, and continuously adapt in a dynamic environment. You are a fast learner who embraces change with enthusiasm and resilience. Your success is fueled by exceptional organizational skills and proactive, thoughtful communication. Whether engaging in person, over the phone, or in writing, your communication is clear, concise, and actionable—reflected in the high client satisfaction scores you’re proud to achieve. You anticipate clients' needs, proactively share relevant insights, and address potential questions before they arise, ensuring a seamless and confident client experience. You thrive in a fast-paced environment and contribute to a culture that balances productivity with a sense of fun. Here, you’ll not only find a fulfilling career but also meaningful connections in an inclusive and supportive workplace.

Requirements

0-2 years of experience in a technical/helpdesk/system support client-facing type role
Basic problem-solving and analytical abilities
Quick learner with sound judgment and adaptability
Flexible and able to work evenings/weekends as needed, as well as join an on-call rotation for off-hours support coverage
Ability to travel up to 10%, with potential for international travel
Experience noted above OR
Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you developed and are excited to provide an environment where you can continue to make a meaningful impact.

Nice To Haves

Knowledgeable of and understands implementation principles and lifecycle
Familiarity with SQL; exposure to ERP systems, Linux, Python, or JavaScript
Experience providing application support for complex software systems
Experience providing network connection troubleshooting assistance
Bilingual English/Spanish Fluency

Responsibilities

Configure WFS Clocks using tools such as Python, SQL, SFTP, and SSH based on client specifications
Collaborate with clients and cross-functional teams to test, troubleshoot, and validate system configurations
Support hardware, software, and network testing, including rollout and upgrade activities
Handle complex issues including administrative and configuration challenges
Write and execute basic formulas and SQL queries to support configuration and data collection needs
Develop and maintain comprehensive documentation, including status updates, time tracking for billable and non-billable activities, technical knowledge base articles, and solution design documents

Benefits

Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
Belong by joining one of our Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
Grow your career in an agile, dynamic environment with plenty of opportunities to progress.
Continuously learn through ongoing training, development, and mentorship opportunities.
Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

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