Associate Surety Solutions Representative

RLI Insurance Company • Peoria, IL

2d • $20 - $27

About The Position

Our Associate Surety Solutions Representative provides front-line operational and customer support, both internally and externally, for our surety underwriters, customers, and vendors. Assists by responding to general inquiries, providing product knowledge while ensuring insurance policy alignment with customer needs.

Requirements

• Typically requires a high school diploma; for Agency Operations, P&C license is preferred, and will be required within 3 months of employment
• 0+ years of related experience for consideration [OR] equivalent level of education and experience
• Must have good interpersonal and communication skills and be sensitive, adaptable, professional, and articulate when dealing with internal and external customer channels.
• P&C Licensing Required.
• Ability to provide excellent customer service support in a timely and friendly manner.
• Detail oriented with good organizational skills.
• Ability to follow procedures as outlined by management.
• Ability to handle multiple tasks simultaneously and prioritize duties in a fast-paced environment.
• Ability to perform quality work while meeting processing deadlines.

Nice To Haves

• Experience supporting niche insurance products preferred.

Responsibilities

• Provide basic operational and customer support to administrators, agents, brokers and policyholders.
• Effectively communicate via telephone, chat or email with various internal or external channels.
• In response to basic inquiries, research and develop the appropriate answer based on customer channel.
• Effectively communicate with the Surety Group to ensure proper handling of operational and customer inquiries.
• Keep accurate records of customer interactions and transactions, recording details of inquiries, complaints and comments, as well as actions taken.
• In response to inquiries from customers, prepare appropriate response ensuring alignment with the customer’s needs.
• Assist with other duties as needed.

Benefits

• Annual bonus plans
• Employee stock ownership plan (ESOP)
• 401(k) — automatic 3% company contribution
• Annual 401k and ESOP profit-sharing contributions (Up to 15% of eligible earnings)
• Paid time off (PTO) and holidays
• Paid volunteer time off (VTO) to support our communities
• Parental and family care leave
• Flexible & hybrid work arrangements
• Fitness center discounts and free virtual fitness platform
• Employee assistance program
• Comprehensive medical, dental and vision benefits
• Flexible spending and health savings accounts
• 2x base salary for group life and AD&D insurance
• Voluntary life, critical illness, & accident insurance for purchase
• Short-term and long-term disability benefits
• Training & certification opportunities
• Tuition reimbursement
• Education bonuses

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED