Associate Supervisor, Customer Service - 1st Shift (Remote)

Stryker Employment Company • Jersey City, NJ

223d • $58,700 - $106,200 • Remote

About The Position

As the Associate Supervisor, Customer Service, you will provide alignment of customer facing groups that will reduce surgery to cash timeline by increased clear communication, consistent process improvement, and continuous monitoring of revenue during each stage of the order to cash process. Build and maintain existing surgeons & hospitals relationships in assigned areas/territory. Manage all Region daily agenda calendar, compiles incomplete cases, communicates with Director of Sales (DOS)/Regional Managers (RM). Daily sales balance for each area - OOR, HOLDS etc - Sales Support Resp today. Will provide assistance with PO Collection Lead A/R investigation and work with Credit and Rebill Sales Support Member - Sales Support Resp today. Daily communication with cross-functional team - related to Po pending & customer issues requiring resolution. Will work to improve communications between sales reps & internal teams & ensure consistent high level of service for our customers. Will work to complete price codes and resolve JDE Pricing Issues, work with Price Override Power Bi targeting high override accounts. Review errors, identify trends & implement counter measures to improve accuracy for customers & sales reps. Reduce surgery to cash timeline, reduce aging open orders, reduce billing errors, and provide accurate and timely sales data regarding cases needing usage entered, orders pending POs, orders on hold and orders with A/R disputes.

Requirements

• Bachelor's Degree, or 6+ years of work experience in lieu of a degree
• Ability to work flexible hours, as needed to support the business needs

Nice To Haves

• Experience in account and people management

Responsibilities

• Manage multiple regions and sales schedules for team
• Manage the performance of non-exempt team members, including writing and delivering performance appraisals
• Administer disciplinary action when warranted and provide positive recognition when warranted
• Liaise with Human Resources to ensure consistency in administration and compliance with Company policies
• Focus on the development of high potential employees
• Hire, manage, coach, mentor, and develop non-exempt team members to encourage and support a high-performance work culture
• Ensure all employees are provided with proper training and development
• Monitor and drive timely training completion
• Manage non-exempt timekeeping and monitor employee attendance via Workday
• Manage employee vacation schedules and coordinate work schedules around quarterly meetings and planned vacations
• Monitor and ensure proper staffing levels are maintained and produce contingency plans for coverage in times of high volume
• Direct the work of any assigned temporary staff when needed

Benefits

• $58,700 - $106,200 salary plus bonus eligible + benefits
• Actual minimum and maximum may vary based on location
• Individual pay is based on skills, experience, and other relevant factors

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree