Associate, Studio Experience (Part-Time)

Peloton • New York, NY

69d • $21 - $21

About The Position

Peloton Studios delivers engaging subscription content and world-class classes, events, and activations to our members. We are seeking a passionate, customer service-driven individual to own the entire member journey, ensuring an outstanding, high-energy experience for everyone visiting our state-of-the-art studios. You are organized, a self-starter, and excel in a fast-paced, inclusive environment, constantly striving to deliver the highest level of member satisfaction.

Requirements

• Proven experience in a high-touch customer service or hospitality environment.
• Exceptional communication and problem-solving skills, with the ability to confidently convey information both in person and in writing/via phone with a friendly, professional demeanor.
• A positive, can-do mentality and a high degree of reliability, professionalism, and energy.
• The ability to prioritize and multitask effectively in a fast-paced environment and to initiate tasks without direct supervision.
• Familiarity with various computer applications and systems. Interest in health, fitness, and/or sports is a plus!

Responsibilities

• Provide a world-class welcome to all members and guests, setting an energetic and positive tone for the entire visit.
• Create memorable moments by celebrating member milestones, birthdays, and assisting with surprise & delight initiatives like preparing and distributing swag bags.
• Conduct engaging studio tours and assist with post-class meet-and-greets, including taking, uploading, and sending photos.
• Manage day-of class flow by performing check-in duties, ensuring adherence to studio rules, and supporting the production team with audience placement to maintain optimal studio energy.
• Manage all class reservations—including booking, canceling, and rescheduling live productions through our TeamUp system—while also managing the standby and waitlists to ensure full class occupancy.
• Proactively address member inquiries and feedback in person and via email with the highest level of professionalism and efficiency.
• Perform various administrative tasks (e.g., studio logs, trackers) and become proficient in all necessary communication and reservation systems (TeamUp, g-suite, Slack, SMS).
• Collaborate cohesively with all studio departments to ensure a streamlined, successful production experience.
• Be ready to flex and support additional studio activations, events, group, and corporate bookings outside of the regular class schedule.

Benefits

• Medical, dental and vision insurance
• Generous paid time off policy
• Short-term and long-term disability
• Access to mental health services
• 401k, tuition reimbursement and student loan paydown plans
• Employee Stock Purchase Plan
• Fertility and adoption support and up to 18 weeks of paid parental leave
• Child care and family care discounts
• Free access to Peloton Digital App and apparel and product discounts
• Commuter benefits and Citi Bike Discount
• Pet insurance and so much more!

What This Job Offers

• Job Type: Part-time
• Number of Employees: 1,001-5,000 employees