Associate Store Mgr, Full Time, Farmers Market - Pottery Barn

Williams-Sonoma • Los Angeles, CA

117d • $30 - $32

About The Position

In partnership with the General Manager, promotes a sales culture by motivating and inspiring others to achieve individual and team measurable goals. Manages Units Per Transaction, Average Trans, Conversion and Sales Per Hour. In partnership with the General Manager, provides leadership by analyzing Week To Date, Month To Date, Year To Date sales and develops action plans to drive top line sales. In partnership with the General Manager, reviews payroll budgets and P&L to ensure store’s contribution is on target. Ensures the individual and collective skills of the team are effectively utilized, building a strong People First culture. Prepares for future growth by identifying on-going personnel needs, actively recruiting and hiring top talent.

Requirements

• 2+ years as a retail manager.
• Proven ability to manage staff who exceed sales goals while maintaining payroll budgets.
• Ability to identify top talent, create teams and train/develop/retain great people.
• Ability to utilize critical thinking skills to identify challenges and action in a timely manner.
• Ability to allocate time and execute multiple tasks and competing priorities.
• Ability to effectively communicate, organize and lead.
• Ability to motivate and influence others through actions and examples.
• Ability to achieve results both independently and through others by fostering a spirit of teamwork and cooperation.
• Ability to develop strategies and execute successfully.

Responsibilities

• Ensures the sales floor is adequately staffed from a sales and tactical perspective, providing World Class Service.
• Analyzes business trends and creates/implements/communicates weekly plans to ensure Units Per Transaction, Average Trans, Conversion and Sales Per Hour goals are achieved.
• Develops/implements and manages outreach/clientele programs for associates to drive sales.
• Develops contests and other motivational programs to motivate associates to increase sales and raise team spirit.
• Ensures all associates complete ticket to leave and follows-up appropriately to increase store performance.
• Performs hourly reads, analyzing Units Per Transaction, Average Transaction, conversion and Sales Per Hour and manages staff productivity by developing/implementing strategies to meet and exceed sales.
• Manages the customer/associates experience, team-selling and coaching on the moment to increase productivity.
• Assesses associate personnel needs on a continuous basis and prepares for future growth by actively recruiting top talent at all levels.
• Manages ongoing training programs to ensure staff is trained in product knowledge, GUEST and operational systems.
• Identifies future leaders and mentors them by creating action plans to improve skill sets and increase scope of job responsibilities.
• Assesses associate performance and provides on-going feedback through one-on-ones, developmental plans and performance appraisals.
• Creates and maintains an environment where all associates are treated fairly and with dignity in accordance with our People First Philosophy.
• Ensures brand merchandising/display standards are maintained and that store is consistently replenished from back of house to front of house.
• Manages seasonal floor set implementation and seasonal merchandise updates through proper planning and business partnerships.
• Analyzes business trends, inventory levels and customer feedback with General Manager and makes appropriate merchandising/display adjustments.
• Manages markdowns and necessary product moves to ensure proper signage and placement.
• Communicates with General Manager inventory levels, markdowns and trends.
• Establishes and maintains a safe work environment and ensures ongoing training and awareness.
• Ensures all company policies and procedures are consistently followed.
• Works with General Manager and peers to develop best practices.
• Prioritizes, plans, and adjusts schedules and agendas to ensure all business goals are achieved.
• Uses critical thinking and is tactical and flexible in managing processes, routines and best practices to limit company exposure and loss.
• Controls payroll and manages store operating procedures including supply levels, courier costs, cash control and correct billing and coding.
• Manages inventory cycle counts.
• Ensures merchandise is properly packaged, ticketed and logged.
• Manages the flow of product to and from off-site locations.
• Ensures outside vendors and suppliers are following company Policies and Procedures.
• Supervises all client service issues including delivery/pick-up and resolution of outstanding issues through effective utilization of client information reporting system.
• Acts as a liaison between Customer Care Department and store to help resolve escalated issues.
• Maximizes store profit by aggressively managing inventory flow.
• Ensures all paperwork procedures are promptly and accurately completed.

Benefits

• Competitive compensation package including pay and benefits.
• Generous discount on all Williams Sonoma Inc. brands through multiple shopping channels.
• 401(k) plan and other investment opportunities.
• Paid vacations, holidays and other time-off programs.
• Health benefits, including health, dental and vision insurance; health and dependent care tax-free spending accounts; medical, family and bereavement leave; same-sex domestic partner benefits; short- and long-term disability programs; life and travel insurance; an employee assistance program.
• Tax-free commuter benefits.
• A wellness program that supports your physical, financial and emotional health.
• In-person and online learning opportunities through WSI University.
• Cross-brand and cross-function career opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees