Associate Store Manager, UGG

Deckers Brands•Elizabeth, NJ

2d•$33•Onsite

About The Position

At UGG, a division Deckers Brands, we exist to transform the lives of our customers and each other by sharing our passion and love for UGG. We’re driven by a clear mission: to bring the UGG brand to life through every interaction and evolve industry ideas by delivering experiences our customers desire. As a member of the Deckers Family, you represent our brands and deliver unique, personalized shopping experiences. Summary Our Associate Store Managers are integral to the success of our company. As an Associate Store Manager, it’s your job to help develop, engage, and motivate a high-performing team. You instill the importance of excellent customer service as outlined in our UGG LIFE Service Program and continually motivate team members to develop their service and product knowledge to provide the best possible customer experience. Description As an Associate Store Manager, you partner closely with your Store Manager to assist in all aspects of the business including the recruiting, hiring, training, and development of an effective store team. You uphold high training standards and ensure that your team is current in all product knowledge and operational programs. You understand the value of exceptional customer service and you actively promote, model, and elevate the quality of customer service as outlined in UGG LIFE. You help motivate and encourage team members to work cooperatively to achieve goals. In this role, you help manage the store’s inventory, cash, and labor. You assist in the store’s budgeting and financial planning and communicate sales goals and new programs to your team members. Additionally, you implement visual merchandising directions and maintain store and merchandising standards that promote the UGG Brand image. As a team leader, you continuously coach and develop your team members to meet the short and long-term needs of the business. You provide input and insights for performance evaluations and goal assessments of team members and help manage the performance review process. Further, you understand that the needs of the business extend beyond the store’s four walls, which requires that you maintain awareness of industry trends and local competitors in order to meet and anticipate customer demands.

Requirements

Two (2) to five (5) years minimum retail store management experience preferred.
Associates Degree (preferred) or equivalent experience required
Strong communication skills and ability to convey the UGG and Deckers Brands Vision and Mission to your team members and customers
Excellent project management skills, organizational skills, and attention to detail
Strong problem-solving skills and ability to work through challenges
Ability to multi-task in a dynamic environment
Flexibility of schedule and hours to meet the needs of the business.
Flexibility to travel to meet the needs of the business.
Proficient in Microsoft Office suite of tools and applications.
Valid driver’s license.

Responsibilities

Develop and coach team members to build empowered and engaged teams
Ensure the highest level of customer service possible and prioritize brand and product knowledge training
Partner with Store Manager in the execution of store strategies that enhance customer satisfaction, expand traffic, and optimize profitability
Set plans and objectives and entrust team members appropriately
Identify industry trends and educate your team members about the current market
Proactively cultivate awareness of your market beyond the four walls of your business, including industry trends, clienteling, and community outreach.
Implement store administration and operations including compliance with policies and procedures.
Manage inventory and partner with corporate stakeholders to meet the needs of your market