Associate Store Manager

PVH•Orlando, FL

14d

About The Position

Be part of an iconic story. At Calvin Klein, we believe in fostering an inclusive and collaborative culture by celebrating different perspectives, backgrounds and beliefs to truly connect with our associates and consumers. Join us and have a meaningful impact on the world – and – endless opportunities to design your future. Immerse yourself in Calvin Klein here! ( YouTube , Instagram , TikTok ) The Associate Manager’s primary function is to manage all aspects of the store, including all personnel, product and merchandising functions, business processes and results for his/her store and the ability to manage the store as the Store Manager in the absence of the Store Manager. The Associate Manager directs and motivates the store team to provide service in accordance with the CK Customer Service program, generate sales and profit, minimize losses and ensure the store is visually distinctive and impeccably maintained. The Associate Manager’s goal is to maximize employee productivity, ensure compliance and consistent execution of company standards and Policy & Procedures and create an environment which is results driven. The Assistant Manager is responsible for the development of Employees individually and in partnership with the entire management team. ESSENTIAL COMPETENCIES, DUTIES AND RESPONSIBILITIES (including but not limited to): FUNCTIONAL SUCCESS FACTORS: Delivers Business Results: Utilizes all company tools to drive results. Self-driven and results-oriented with a clear business focus. Strategic planner with the ability to prioritize according to business needs. Maintains track record of effective, sales focused team members that consistently meet the expectations of CK. Ability to accurately communicate statistical results and identify business needs. Ability to speak to local and big picture company goals and initiatives. Creates solid partnerships with mall, local community, and corporate partners to identify business opportunities that results in an increase in store traffic and sales. Delivers a high level of communication with staff on a daily basis. Ability to effectively communicate with team at Take 5 meetings, regarding individual sales performance, and other key performance indicators such as UPT, conversion, store results, product sales and other information to help them provide great service and achieve goals. Managing Customer Service: Demonstrates exceptional customer service skills with both internal and external partners. Ability to train, develop, and execute S.G.M. and CK Customer Service skills. Maintains a high-level customer service culture validated through service results and CK Customer Service recognition. Effectively trains, monitors and executes Direct Replenishment and Recovery process. Effectively manages customer complaints in a timely and effective manner. Adheres to Company Personal Appearance Standards to professionally represent the Calvin Klein image. Managing Merchandising: Ability to make business decisions based on current sell-through strategies. Maintains elevated store presentation by training and overseeing execution of standards as defined in the ABC Brand Presentation manual and video as well as company directives with an eye for detail. Understands product needs and educates team how to evaluate report information. Managing Store Operations: Exceptional knowledge of and adherence to all company policies and procedures. Ensures daily management of sales, payroll, controllable expenses, goals and company initiatives. Attends company meetings and contributes to the overall company growth and strategy. Ensures that team is effectively executing all corporate programs. Aligns team with activities that will ensure that business goals are met. Communicates with staff daily, at Take 5 meetings, individual sales goals, and other key performance indicators such as UPT, conversion, store results, product sales and other information to help the provide C.K. service and achieve goals. Ensures store has all necessary tools (i.e. Supplies, resources, binders, etc.) Manages in-store Orientation process. Managing Human Resources: Actively trains, coaches and provides feedback to management and associates. Develops strong management team, enabling them to take on responsibilities of the store for a minimum of 1 week. Recruiting and Hiring Skills Consistently staffed with bench strength Comfortable with repetitive training delivery, understanding that it may look different based on how each of the learner comprehends training. Effective performance management of store team- including training, coaching and feedback. Effectively leads weekly management meetings and quarterly staff meetings. Ability to diagnose, develop and review the performance of the staff: conduct annual performance reviews. Ability to set clear, actionable goals for self and team. STRATEGIC SUCCESS FACTORS: Teamwork: Maintains respect of peer group, staff and supervisor. Effective communication through appropriate channels. Utilizes excellent organizational, time-management, and problem resolution skills in a fast-paced, dynamic environment. Demonstrated success in motivating and leading a team, change management, and problem-solving skills. Ability to influence, coach, and mentor. Communicates honestly, openly, and constructively. Creates energy, excitement, and recognition around team and individual accomplishment and success. Clear and concise communicator (verbal & written). Team Building: Enthusiasm, passion and commitment to the CK brand. Empathetic towards other’s point of view and needs. Strong interpersonal skills with the ability to build partnerships. Able to provide feedback on new employees and manage orientation process. Strikes a proper balance between effective delegation and appropriate supervision. Agility: Flexible and solution oriented. Displays flexibility in adapting to changing conditions by demonstrating the ability to reset priorities based on store and business needs. Aligns all store activities to ensure all business goals are met. Ability to modify delivery style to ensure understanding of the learner. Takes on additional assignments and work when needed. Maintains a sense of urgency. Meets deadlines. Results Oriented: Self-motivated Persevering and persistent Ability to drive a result-oriented sales team Experience managing multiple projects and able to multi-task

Requirements

1-year minimum experience as Manager
Must be interviewed by District Manager and Regional Director.
Minimum high school education or equivalent.
Working knowledge of the computer (MS Office, Web understanding)
Ability to do minimum travel, change schedule, adapt to the needs of the position.
Excellent communication skills, both verbal and written in addition to strong interpersonal skills.
Ability to maneuver around the sales floor, stockroom and office.
Ability to operate cash register and office computer and other equipment.

Nice To Haves

Bachelor's degree or equivalent work experience preferred.

Responsibilities

Manage all aspects of the store, including all personnel, product and merchandising functions, business processes and results for his/her store and the ability to manage the store as the Store Manager in the absence of the Store Manager.
Direct and motivate the store team to provide service in accordance with the CK Customer Service program, generate sales and profit, minimize losses and ensure the store is visually distinctive and impeccably maintained.
Maximize employee productivity, ensure compliance and consistent execution of company standards and Policy & Procedures and create an environment which is results driven.
Responsible for the development of Employees individually and in partnership with the entire management team.
Utilize all company tools to drive results.
Communicate statistical results and identify business needs.
Communicate local and big picture company goals and initiatives.
Create solid partnerships with mall, local community, and corporate partners to identify business opportunities that results in an increase in store traffic and sales.
Deliver a high level of communication with staff on a daily basis.
Effectively communicate with team at Take 5 meetings, regarding individual sales performance, and other key performance indicators such as UPT, conversion, store results, product sales and other information to help them provide great service and achieve goals.
Demonstrate exceptional customer service skills with both internal and external partners.
Train, develop, and execute S.G.M. and CK Customer Service skills.
Maintain a high-level customer service culture validated through service results and CK Customer Service recognition.
Effectively train, monitor and execute Direct Replenishment and Recovery process.
Effectively manage customer complaints in a timely and effective manner.
Adhere to Company Personal Appearance Standards to professionally represent the Calvin Klein image.
Make business decisions based on current sell-through strategies.
Maintain elevated store presentation by training and overseeing execution of standards as defined in the ABC Brand Presentation manual and video as well as company directives with an eye for detail.
Understand product needs and educates team how to evaluate report information.
Have exceptional knowledge of and adherence to all company policies and procedures.
Ensure daily management of sales, payroll, controllable expenses, goals and company initiatives.
Attend company meetings and contributes to the overall company growth and strategy.
Ensure that team is effectively executing all corporate programs.
Align team with activities that will ensure that business goals are met.
Ensure store has all necessary tools (i.e. Supplies, resources, binders, etc.)
Manage in-store Orientation process.
Actively train, coach and provide feedback to management and associates.
Develop strong management team, enabling them to take on responsibilities of the store for a minimum of 1 week.
Have recruiting and Hiring Skills Consistently staffed with bench strength
Be comfortable with repetitive training delivery, understanding that it may look different based on how each of the learner comprehends training.
Have effective performance management of store team- including training, coaching and feedback.
Effectively lead weekly management meetings and quarterly staff meetings.
Diagnose, develop and review the performance of the staff: conduct annual performance reviews.
Set clear, actionable goals for self and team.
Maintain respect of peer group, staff and supervisor.
Utilize excellent organizational, time-management, and problem resolution skills in a fast-paced, dynamic environment.
Demonstrate success in motivating and leading a team, change management, and problem-solving skills.
Influence, coach, and mentor.
Communicate honestly, openly, and constructively.
Create energy, excitement, and recognition around team and individual accomplishment and success.
Be a clear and concise communicator (verbal & written).
Have enthusiasm, passion and commitment to the CK brand.
Be empathetic towards other’s point of view and needs.
Have strong interpersonal skills with the ability to build partnerships.
Be able to provide feedback on new employees and manage orientation process.
Strike a proper balance between effective delegation and appropriate supervision.
Be flexible and solution oriented.
Display flexibility in adapting to changing conditions by demonstrating the ability to reset priorities based on store and business needs.
Align all store activities to ensure all business goals are met.
Be able to modify delivery style to ensure understanding of the learner.
Take on additional assignments and work when needed.
Maintain a sense of urgency.
Meet deadlines.
Be self-motivated
Be persevering and persistent
Be able to drive a result-oriented sales team
Have experience managing multiple projects and able to multi-task

Benefits

Insurance: best in class medical insurance, vision insurance, dental insurance, life insurance, disability insurance, and more.
401(k): An above-market 401(k) contribution to help our eligible associates save for retirement.
Flexible Workplace: Company-paid holidays, paid time off, seasonal hours, and flexible work schedules.
Wellbeing Support: A variety of wellbeing tools and programs.
Care.com Services: Access to services for childcare, elder care, adoption preparation, pet care, plus reimbursement for backup care when your regular plans fall through.
Education Assistance: Receive support for continued education including tuition reimbursement.
Associate Discount: Shop at our company outlets and e-commerce sites at a discount.

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