Associate Store Manager - SoNo Collection - South Norwalk, CT

Casper Retail • Norwalk, CT

118d • $20 - $28

About The Position

At Casper, our mission is to awaken the potential of a well-rested world. We believe that better sleep makes for better living. We design products and experiences to help you dream your way to a better life! Casper’s Retail story began in 2017 with The Casper Wake-Up. Alongside its success, Casper opened 15 pop-up shops across the U.S. After an exciting beginning with Retail, Casper opened its first permanent store in NYC in 2018, we’ve reached over 70 retail locations and are growing! We are deeply committed to building a diverse and inclusive workforce so that we represent all those who dream big equally.

Requirements

• 3+ years minimum experience as a people leader in Retail, sales, customer service, or hospitality industry.
• Exceptional leadership capabilities with a track record of attracting, developing, and motivating top talent.
• Financial management experience with success in driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expenses.
• Deep and demonstrated understanding of service excellence in a consumer environment.
• Excellent communication skills with a knack for building consensus via influence.
• The desire to work in a fast-paced, entrepreneurial environment.
• Willing to relocate for growth opportunities.
• Fluency in Salesforce preferred.
• Must be able to lift at least 50lbs.
• Bachelor’s Degree or equivalent.

Responsibilities

• Oversee staff and day-to-day operations alongside the Store Manager.
• Nurture a customer-centric and consultative sales culture.
• Create an engaging customer experience that focuses on building relationships.
• Evangelize the Casper mission of sleep and increase customer awareness.
• Protect and enhance the Casper omni channel customer journey.
• Communicate insights and opportunities to improve brand, product, and services back to the Casper organization.
• Meet/exceed sales plans and increase Casper’s market penetration rate.
• Assume managerial duties in the absence of the manager, including staff scheduling, opening/closing, inventory management, and maintaining safe working conditions.
• Recruit, retain, and develop a unique talent pool through continuous daily networking and interviewing.
• Develop, coach, and mentor a world-class service-minded and high-performing team.
• Foster an inspiring environment of engagement and learning.
• Implement and supervise ongoing training and feedback with the team.
• Work with the fleet to build out back of house processes and manage continuous improvements.

Benefits

• Employee Discount to use on whatever you like! (with a few exceptions)
• Salary to pay your bills and a potential bonus for some splurging.
• Gifted Bedding after tenure milestones.
• Medical, vision, and dental insurance.
• Paid Time Off.
• Incentivized Referral Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree
• Number of Employees: 251-500 employees