Associate Store Leader - Lexington Avenue

Warby Parker

22h•Onsite

About The Position

Warby Parker is searching for an Associate Store Leader to help drive our retail operations andprovide top-notch customer service. We rely on our talented Associate Store Leaders to use their exceptional leadership skills and business savvy to support their team's performance and drive the store's success. In this position, you'll work closely with the Store Leader to build a team of service-minded Managers, Opticians, and Advisors, all while executing processes andprocedures that ensure a consistently wonderful Warby Parker experience. Sound like your cup of tea (or coffee, or yerba mate)? Read on! Warby Parker was founded with a mission: to inspire and impact the world with vision, purpose, and style. We're constantly asking ourselves how we can do more and make a greater impact, and that starts by reimagining everything that a company and industry can be. We want to demonstrate that a business can scale while doing good in the world, without charging a premium for it. And we’ve learned that it takes creativity, empathy, and innovation to achieve that goal. Since the day we launched in 2010, we’ve pioneered ideas, designed products, and developed technologies that help people see. We offer everything you need for happier eyes at a price that leaves you with money in your pocket, from designer-quality glasses and contacts to eye exams and vision tests, and you can meet us online, at our stores, or even in your home. Wherever and whenever you need it, we’re there to make exceptional vision care simple and accessible. (Delightful, too.) Ultimately, we believe in vision for all, which is why for every pair of glasses or sunglasses we sell, a pair of glasses is distributed to someone in need through our Buy a Pair, Give a Pair program.

Requirements

Backed by 2+ years in a management role at a customer-focused, operationally excellent retailer
Confident leading a team, selling, overseeing operations, and driving financial performance
An entrepreneurial spirit who expects the unexpected and takes calculated risks to deliver results
Successful holding others (and yourself!) accountable and establishing trust among direct reports
Exceptionally organized and proactive
A collaborative team player with strong interpersonal and communication skills
An out-of-the-box thinker and resourceful problem-solver when faced with challenges
Able to create and share a compelling vision that inspires and motivates your team
Unflappable and positive, reflecting Warby Parker's core values in your behavior and attitude
A top performer in previous roles
Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)

Responsibilities

Embody and communicate Warby Parker's values and brand philosophy to customers and teammates alike
Support the Store Leader in efficiently running your location's operations within our ever-growing Retail landscape
Manage scheduling, time-off, and payroll for all Advisors
Act as the in-store troubleshooting expert for our point-of-sale system
Oversee inventory management and processes
Coach our Systems and Operations team members through skills development and process trainings
Conduct team members' biannual performance reviews with the Store Leader and Sales Manager
Implement initial and ongoing learning and development programs for the store team
Provide the absolute best service to each and every customer
Continually offer direct feedback and support to your teammates on the sales floor
Create an inclusive workplace culture by treating all teammates and customers with respect