Associate Sr, Recovery Solution
About The Position
The Senior Associate, Recovery Solution assists in the preparation of loan recovery legal cases, and monitors and documents case status. Primary Responsibilities: Assist in the negotiation of repayment plans and recommend accounts for legal action Provide assistance to Specialist in the maintenance of legal documentation submitted to attorneys Gather loan documentation to support legal cases, including miscellaneous research requests Monitor status of legal cases, reviewing accounts and cases for action/follow up Respond to attorney communications, escalating to leadership as appropriate Process recovery payments as applicable Respond to member inquiries regarding case status Coordinate the delivery of all incoming and outgoing department communications
Requirements
- Minimum Education: High School Diploma or GED
- Minimum 4 years' experience in office administration, preferably in the financial services industry; experience with charge off collections is preferred
- Strong knowledge of FDCPA is preferred
- Strong knowledge of financial industry operating areas including functions, products & services is preferred
- Effective time management skills and the ability to work independently or in a collaborative team environment
- Strong business communication skills; able to write/speak clearly and professionally for a variety of audiences
- Ability to foster strong relationships with internal and external stakeholders
- Proven ability to professionally handle sensitive documents
- Good research, analytical, problem solving and critical thinking skills with an excellent attention to detail
- Working knowledge of Microsoft Office Suite
Nice To Haves
- experience with charge off collections is preferred
- Strong knowledge of FDCPA is preferred
- Strong knowledge of financial industry operating areas including functions, products & services is preferred
Responsibilities
- Assist in the negotiation of repayment plans and recommend accounts for legal action
- Provide assistance to Specialist in the maintenance of legal documentation submitted to attorneys
- Gather loan documentation to support legal cases, including miscellaneous research requests
- Monitor status of legal cases, reviewing accounts and cases for action/follow up
- Respond to attorney communications, escalating to leadership as appropriate
- Process recovery payments as applicable
- Respond to member inquiries regarding case status
- Coordinate the delivery of all incoming and outgoing department communications
Benefits
- Traditional medical, dental, and vision coverage
- 401K matching up to 5% per pay period
- Paid Time Off: You'll accrue up to 15 vacation days in your first year. In addition, you'll receive 40 hours of sick time and 3 personal days, which refresh annually
- 11 paid federal holidays
- Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
