Associate Specialist, Webcasting Services (Hybrid - Rahway, NJ)

MSD • Rahway, NJ

19h • Hybrid

About The Position

The entry-level Associate Webcast Specialist assists in webcast pre-production, production, and post-production by supporting the setup and operation of video, audio, and webcast equipment. They are expected to exhibit strong communication skills and demonstrate a willingness to learn new online event technologies as the field grows and evolves. Primary job responsibilities include: Support all webcasts assigned from pre-production, production, and post-production Ensure that the assigned webcast is appropriately staffed and has sufficient technical resources in place Set up and operate video and audio production equipment, including the operation of webcast platforms Complete all postproduction to ensure rapid turnaround time of deliverables. Act as both the primary client contact and technical contact for all webcasts assigned Perform video production (camera operation, technical directing, video playback, switching), audio production (microphone, teleconference, multi-language feeds, etc.), floor manager, encoding support, and any additional production requirements based on project requirements Coordinate the receipt and distribution of the presentation slide deck as required for the event Troubleshoot and implement new software and upgrades into the production environment Troubleshoot and provide minor repairs when needed Train and participate in training with webcast team members on new processes, equipment, etc., on an as-needed basis Support special projects as requested by management Travel to other sites and off-site locations as needed to support webcasts Any other special projects or duties deemed necessary by the supervisor or Manager Supporting webcasts both in-person and remotely

Requirements

• Minimum of 6 months of experience in professional video/audio production
• Working knowledge of Microsoft PowerPoint, Word, Excel, Internet Explorer, Chrome, Outlook, and Adobe Acrobat
• Computer literate on Windows PC
• Ability to interact with customers in a professional and pleasant manner
• Ability to work in high-pressure situations and handle multiple tasks simultaneously while maintaining a professional and appropriate demeanor
• The ability to prioritize tasks and carry out responsibilities with little or no supervision
• Fluent in the English language
• Audio Production
• Broadcast Cameras
• Camera Operations
• Client Communication
• Client Counseling
• Communication
• Consumer Relations
• Crew Management
• Customer Engagement
• Customer Experience Design
• Customer Experience Management
• Customer Service
• Microphones
• Microsoft PowerPoint
• Multimedia Productions
• PowerPoint Development
• Production Operations
• Professional Audio
• Professional Video
• Quality Control Management
• Technical Advice
• Video Equipment
• Video Production
• Webcasting

Nice To Haves

• The ability to manage crew and delegate tasks as needed
• Familiarity with webcasting platforms
• Understanding of modern webcasting production and streaming video equipment and processes
• Excellent understanding of functionally related software, equipment, and technologies
• Possess the technical knowledge and collaborative and problem-solving skills necessary to translate abstract concepts into effective deliverables
• Must be detail-oriented and able to apply quality control practices to all projects
• Strong interest in video and audio production
• Relevant coursework or experience in video and audio production
• Familiarity with industry-standard software and equipment
• Demonstrated ability to work with a team to produce high-quality video and audio content
• Professional video and/or audio production experience
• Additional language fluency
• Adobe Photoshop
• Digital Events
• Live Video Streaming
• NewTek TriCaster
• Webcast Production

Responsibilities

• Support all webcasts assigned from pre-production, production, and post-production
• Ensure that the assigned webcast is appropriately staffed and has sufficient technical resources in place
• Set up and operate video and audio production equipment, including the operation of webcast platforms
• Complete all postproduction to ensure rapid turnaround time of deliverables.
• Act as both the primary client contact and technical contact for all webcasts assigned
• Perform video production (camera operation, technical directing, video playback, switching), audio production (microphone, teleconference, multi-language feeds, etc.), floor manager, encoding support, and any additional production requirements based on project requirements
• Coordinate the receipt and distribution of the presentation slide deck as required for the event
• Troubleshoot and implement new software and upgrades into the production environment
• Troubleshoot and provide minor repairs when needed
• Train and participate in training with webcast team members on new processes, equipment, etc., on an as-needed basis
• Support special projects as requested by management
• Travel to other sites and off-site locations as needed to support webcasts
• Any other special projects or duties deemed necessary by the supervisor or Manager
• Supporting webcasts both in-person and remotely

Benefits

• We offer a comprehensive package of benefits.
• Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days.
• More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED