Associate Specialist, Vending Machine Services

Carvana•Phoenix, AZ

47d

About The Position

We need to be super approachable and always willing to go above and beyond to help our Carvana family. It could be as simple as connecting their monitor to as complicated as tuning their flux capacitor to precisely 1.21 gigawatts! We expect smart people who are doers with bright ideas, willing to put their game-face on, take on new challenges, and juggle many assignments at once. "Where hardware meets software," our new Car Vending Machine Support Specialist will bridge the gap between Tech Support, Industrial Solutions, and Software Engineering. We're looking for someone with an interest in mechanics and robotics who also happens to dig programming and scripting. You will be involved in the full customer experience of vending a car and have the longest job title of anyone you know. Internal candidates with vending machine experience are strongly preferred.

Requirements

Must be able to travel by air within the United States.
MacGyver-esque (yep, it's a word) mentality when approaching problems
Crazy good technical troubleshooting skills
Fantastic communication skills. Read it again...we're serious.
Knowledge of how to use a ticketing system and how to document procedures
No fear of hand tools
Understanding of mechanical systems (perhaps you've worked on a car before?)
Know what Ohm's law is
Self motivating with excellent time management skills
Comfort with one-on-one interactions and training
Must be able to read, write, speak, and understand English.
Must be able to lift up to 70 pounds independently; majority of lifting from knee to shoulder heights; other lifting required from various levels.
Must be able to carry and transport up to 70 pounds up to 20 feet.
Requires excellent visual acuity and manual dexterity.

Nice To Haves

CompTIA A+ certification is a plus!
OSHA 10 is a plus!

Responsibilities

Support our External Customer Advocates with automation technology issues that arise within our vending machines by handling live phone and Slack support for potential support tickets in an effort to provide rapid resolution
While not handling live phone support calls, help complete outstanding support feature requests in the queue
Document and provide feedback on problematic trends and patterns associated with support
Provide assistance with weekend troubleshooting
Gain OSHA 10 certification (If required)
Up to 50-75% of time spent on travel to vending machine, and inspection center locations
Assist with events at our Vending Machine locations
Provide remote and in field support to our Photo Dome sites.
Building familiarity with all the behind the scenes systems and components of the Car Vending process
Assist with on site maintenance of automated system components.
Other duties as assigned.

Benefits

Full-Time Salary Position with a competitive salary
Medical, Dental, and Vision benefits
401K with company match
A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more
A great wellness program to keep you healthy and happy both physically and mentally
Access to opportunities to expand your skill set and share your knowledge with others across the organization
A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development
A seat in one of the fastest-growing companies in the country

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