Associate Specialist, Logistics - 2nd shift
About The Position
Accelerate your career at RXO RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America. As an Associate Specialist, Logistics, you will deliver exceptional service to our customers and drivers before, during and after the call. What your day-to-day will look like: · Monitor and track pickups and deliveries, and notify customers of any deviation from the run schedule · Answer incoming driver and customer calls/emails, and take care of their needs · Call and get updates from drivers/carriers and input accurate information into the dispatch system · Communicate any issues with customers/drivers · Monitor and update all Active Run problems
Requirements
- Strong organizational and time management skills, including multitasking and managing customer expectations in a fast-paced environment
- Basic computer skills
Nice To Haves
- Availability to work a flexible schedule, including planned and unplanned overtime, which may include weekends
- Experience dealing with high phone volume in a deadline-driven environment
- Strong driver and customer interaction experience
- Experience with Microsoft Office
- Excellent phone communication skills
- Knowledge of the transportation industry
Responsibilities
- Monitor and track pickups and deliveries, and notify customers of any deviation from the run schedule
- Answer incoming driver and customer calls/emails, and take care of their needs
- Call and get updates from drivers/carriers and input accurate information into the dispatch system
- Communicate any issues with customers/drivers
- Monitor and update all Active Run problems
Benefits
- Comprehensive medical, dental, and vision plans
- 401(k) retirement plan with up to 5% company match
- Pre-tax accounts to help streamline eligible expenses
- Company-paid disability and life insurance
- Employee Assistance Program (EAP)
- Career and Leadership Development Programs
- Paid time off, company holidays, and volunteer days
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
