Associate Specialist, Hospital Support

Mars Veterinary Health•Tampa, FL

1d•Onsite

About The Position

As part of the Mars Petcare family of businesses, Mars Veterinary Health is a global network of veterinary practices made possible by 75,000 Associates who care for millions of pets across nearly 3,000 clinics in more than 20 countries each year. They are committed to leveraging their reach to make a long-term positive impact on people, pets, and the planet, and their Purpose – A BETTER WORLD FOR PETS – starts with the people who care for them. They strive to offer unparalleled veterinary care for pets by first and foremost enabling and empowering their Associates to do what they love. This role requires associates to work out of a MVH Hub location in North America - Tampa, FL | Vancouver, WA | Santa Monica, CA. As part of a centralized service team, the Associate Specialist, Hospital Support will act as primary liaison and point of contact serving as a bridge between the hospitals and the Commercial Buying Ops team to ensure exceptional service and experience for all their procurement needs, fostering a positive relationship between the hospitals and the MVH Commercial Team.

Requirements

Minimum 3 years’ veterinary hospital experience, pharmacy experience, or procurement experience
Broad familiarity with surgical instruments, medical equipment, pharmaceutical categories (including generic and trade names and general drug classes)
Proficient in Microsoft Office

Nice To Haves

Bachelor’s degree preferred
Certified Veterinary Technician preferred
Previous Client Support experience preferred
Medical Equipment troubleshooting experience preferred

Responsibilities

Provide support to hospitals with procurement questions including instrument identification, medical equipment accessories, and common pharmaceutical terminology by identifying and recommending appropriate solutions
Manage workflow for hospital support via ServiceNow platform.
Assist with triaging and resolution of open tickets.
Document hospital interactions and maintain accurate records.
Educate and guide hospitals to self-service function within Service Now/Commercial Corner
Place purchase orders with suppliers, ensuring orders are processed, shipped, and received promptly and accurately.
Maintain strong working relationships with outside stakeholders (vendors and distribution partners)
Review and approve purchase requisitions for accuracy, ensuring accurate and timely conversion of requisitions to purchase orders
Process hospitals exception orders, expedite orders, reschedule deliveries and cancel purchase orders as needed
Resolve shipping, receiving, and billing discrepancies with users and suppliers and resolve missing orders for product/supplies and/or equipment
Collaborate with other cross-functional teams, including management to resolve hospital issues.
Provide feedback to management on any customer service trends.
Lead hospital support continuous improvement efforts for the Commercial Team
Add or remove hospital users on ordering platforms as necessary
Assist developing and updating education training materials
Stay current with company offerings, industry trends, and hospital needs
Other job duties as assigned

Benefits

Competitive salary with paid time off & holidays so you can spend time with the people you love.
Medical, dental, and vision insurance for you and your loved ones.
Fertility and family-building assistance.
Paid Parental leave.
Practice Paid Basic Life Insurance.
Practice Paid Short- and Long-Term Disability.
Automatic enrollment 401(k) Savings Plan after 60 days of employment with generous company match.
Commuter Benefits.
Legal Plan.
Health Savings Account & Flexible Spending Account.
Mental health support and resources.
Paid Volunteering.
Optimum Wellness Plans® for up to three pets.
Continuing Education allowance & MED hours for eligible positions.
Student Debt Relief (for full-time DVMs).
A Variety of discounts including Mars, PetSmart, Royal Canin, fitness, cellular and so much more.