Associate Solutions Engineer

Veriff

88d

About The Position

Veriff is actively hiring an Associate Solutions Engineer for our US operations. The Associate Solutions Engineer will work cross-functionally to provide technical insight and expertise related to prospects and/or customers. This role will provide technical and product support throughout the pre-sales, sales, and post-sales processes, driving the internal advancement of customer requirements and ultimately ensuring customer success. From an internal perspective, this individual will enable us to always have a pulse of the market, and externally, they will need to be able to position our company in a positive light to help drive new business, retain current customers, and evangelize our product as a leading provider within the IDV/KYC industry.

Requirements

• A history of performing the role’s responsibilities, such as Demo, provisioning, requirement elicitation, testing, triage, QBR, and renewals
• Experience and understanding of technical concepts with customer deployments and wider typical customer SaaS ecosystems (API’s/Webhooks, SDKs, Web Services, SaaS services, SaaS models)
• Conduct in-depth discovery with clients to ascertain key requirements, translating business objectives into technical specifications, and ensuring successful project execution
• Elicit and define client objectives, developing and executing strategies to ensure all outcomes align with their core goals
• Previous experience interfacing with customers regarding highly technical solutions, preferably software
• Curiosity and eagerness to learn about identity verification, fraud prevention, and compliance technology
• Translate complex technical concepts into clear, accessible language for non-technical audiences and stakeholders.

Nice To Haves

• 2+ years of Solution Engineering Experience
• Familiarity with KYC/AML, digital identity verification, fraud detection, or fintech.

Responsibilities

• Partnering with Account Executives to drive complex, multi-stakeholder deal cycles across industries
• Working closely with the sales team on account strategy and identifying additional opportunities in existing accounts
• Decreasing the time to revenue when aligning a customer to their implementation and onboarding
• Building and maintaining trust with customers by leveraging client context to understand customer goals and create a value-based relationship
• Developing and delivering exceptional company/product presentations and demonstrations
• Work with Product Management and Engineering to provide feedback from the field and represent the customer perspective to develop a more robust and innovative core product
• Managing customer integrations, POCs, and developing plans that are tailored to each client's needs to ensure timely and cost-efficient delivery

Benefits

• Full-remote job within our eligible locations in the USA (West Coast based)
• Extra recharge days per year on top of your annual vacation days
• Stock options that ensure you share in our success
• 401(k) matching
• Extensive, medical, dental, and vision insurance to ensure you're feeling great physically and mentally
• Learning and Development and Health & Sports budgets that you are free to tailor to your own needs
• Four weeks of fully paid sabbatical leave after reaching your 5th work anniversary

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 251-500 employees