Associate Solutions Engineer, SMB

Atlassian • Austin, TX

114d

About The Position

Atlassian is looking for a Pre-Sales Solutions Engineer for our SMB business (enterprise customers under 1000 employees) that’s passionate about being a solution expert in the sales cycle, solving our customer’s hardest business problems with our products and solutions, and helping close deals. With over 250,000 customers worldwide, Atlassian is helping organisations like NASA, IBM, Hubspot, Samsung and Coca-Cola advance humanity through the power of incredible software that unleashes the potential of every team. Our team enjoys high earnings potential with the enterprise white space opportunity ahead of us, selling impactful products that are at the forefront of cloud and artificial intelligence utilization.

Requirements

• 3+ years of experience interacting with SMB customers in a pre-sales capacity.
• Excellent communication and strong presentation skills to multi-level audiences.
• Business proficiency in English.
• Creative problem solver who can interpret complex business problems.
• Comfortable in both a business and technical context.
• Customer-centric mindset with a proven track record in building executive relationships.

Nice To Haves

• Passionate about making customers and Atlassian successful.
• Open to giving and receiving feedback.
• Tolerate failure and love to win.

Responsibilities

• Join Atlassian’s Solutions Engineering Team to partner with direct sales, partners and larger account teams on SMB Accounts.
• Participate in customer discovery to understand the customer's current state and business problems.
• Probe for and identify additional opportunities for cross-product/solution expansion.
• Investigate, discover, and assess client pain points.
• Be a product expert of Atlassian software in the pre-sales process.
• Lead compelling value-based demonstrations, both standard and customized.
• Understand, lead, and guide the customer's technical needs in the sales process.
• Proactively forge strong partnerships with aligned SMB sellers.
• Understand, track and document product feedback and competitive intelligence from customers.
• Continuously learn, develop and refine your pre-sales and product knowledge.

Benefits

• Health and wellbeing resources.
• Paid volunteer days.
• Equitable, explainable, and competitive compensation programs.

What This Job Offers

• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees