Associate Solution Strategist

SPS Commerce • Rogers, AR

3d • Hybrid

About The Position

SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued. Join SPS Commerce and be part of a dynamic team that's transforming the global retail supply chain! Position Summary: As an Associate Customer Integrations Manager, Logistics, you will play a critical role in supporting the success of our small and medium-sized business (SMB) customers. You will be responsible for overseeing shipping document integrations into our products and services, ensuring a smooth, efficient implementation experience tailored to the needs of growing businesses. Working closely with SMB customers, you will understand their operational requirements, coordinate technical implementation, and provide ongoing guidance to help them realize value quickly and confidently from our solutions.

Requirements

• Bachelor’s Degree OR at least 4 years of experience in a fast-paced, customer-facing role.
• Proven experience in customer success, client integrations, or account management.
• Strong technical aptitude with familiarity in software and systems integrations.
• Excellent communication and interpersonal skills.
• Project management experience with the ability to manage multiple projects simultaneously.
• Strong problem-solving skills and ability to collaborate cross-functionally.

Nice To Haves

• SQL/PostgreSQL experience is a plus.

Responsibilities

• Own the customer integration process and technical configuration of all shipping document integrations and Document Explorer solutions for SMB customers, ensuring timely completion and minimized time to value.
• Manage projects related to customer integrations, ensuring timelines and deliverables are met and customers are kept informed throughout the process.
• Act as a liaison between customers and internal product teams to address technical issues, troubleshoot problems, provide timely resolutions, and serve as an escalation point for Customer Support.
• Drive product adoption by training SMB customers to confidently use shipping document integrations and Document Explorer to their full potential.
• Monitor the performance of integrated solutions, gather customer feedback, and recommend improvements or optimizations.
• Participate in Sales and Customer Success meetings to provide subject-matter expertise on shipping document integrations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 501-1,000 employees