Associate Solution Engineer

Appian • McLean, VA

118d

About The Position

Here at Appian, our core values of Respect, Work to Impact, Ambition, and Constructive Dissent & Resolution define who we are. In short, this means we constantly seek to understand the best for our customers, we go beyond completion in our work, we strive for excellence with intensity, and we embrace candid communication. These values guide our actions and shape our culture every day. When you join Appian, you'll be part of a passionate team that's dedicated to accomplishing hard things. Here at Appian, we're passionate about technology. We love making it, and we love using it. Joining Appian CIO will provide you with the opportunity to learn in an environment that values cross-functional collaboration and is committed to personal and professional growth. We want to revolutionize the way people work, and in doing so, we develop the Appian platform to be simple so our customers can thrive. Our Solution Engineering team is obsessed with serving our customers. We are looking for an Associate Solution Engineer, a technical “Jack/Jill of All Trades” that loves figuring out “how things work.” As an Associate Solution Engineer, you'll become an expert on the inner workings of the Appian platform and gain full-stack experience that will be valuable for any technical career. You'll have the opportunity to work with every layer of the Appian platform; from data analysis to creative problem solving and you'll tackle the most challenging technical problems while mitigating all of our customers' concerns. This role specializes in technical customer support for our clients that use Appian and while it is a very technical role, this is not a traditional software engineering position. This role is based at our Headquarters in McLean, Virginia. Appian was built on a culture of in-person collaboration, which we believe is a key driver of our mission to be the best. Employees hired for this position are expected to be in the office 5 days a week to foster that culture and ensure we continue to thrive through shared ideas and teamwork. We believe being in the office provides more opportunities to come together and celebrate working with the exceptional people across Appian.

Requirements

• Bachelor's degree in any Engineering discipline, Information Technology, or similar degree program.
• Flexibility to provide after-hours support is required, including one on-call rotation per quarter (every 1 - 15 weeks).
• Strong interest in software development (but not wanting to focus on coding all day).
• Interest in data analytics.
• Interest or experience in programming/scripting languages (e.g. Java, Perl, Ruby, C#, PHP).
• Interest or experience with RDBMS platforms (e.g. MySql, Oracle, SQL Server).
• Interest or experience with systems administration (e.g. Linux, Windows).

Responsibilities

• Provide exceptional, world-class support (verbal/written) to our customers and our highest stakeholders around the globe.
• Tackle technical challenges and communicate your work across a variety of departments.
• Work closely with our customers to help lead continual improvement in the availability, performance, functionality and security of our platform.

Benefits

• Training and Development: Focus on equipping new hires with the skills and knowledge for success through department-specific training.
• Continuous learning with dedicated mentorship and the First-Friend program.
• Diverse array of growth and development opportunities, including leadership programs and tuition reimbursement.
• Community rooted in respect with 8 employee-led affinity groups.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree