Associate Solution Engineer

Ringcentral, Inc. • Denver, CO

57d

About The Position

Key member of the customer facing sales team having primary responsibility for providing pre-sales technical support for all RingCentral products and services. Interacts directly with all levels of management on the customer accounts including the executive management team. Identifies key customer requirements and presents RingCentral solutions that meet those requirements.

Requirements

• Fluent in English (both written and verbal)
• WAN and LAN network design and architecture Commercial network equipment (Cisco, Juniper, Aruba, HP, Sonic Wall) Firewalls and security tools / equipment IDS/ IPS solutions DNS, DHCP, SSL certs.
• Experience in LAN/WAN device and/or circuit configuration
• Hardware configuration including, but not limited to, Switch, Router, AP, modem
• Excellent written and verbal communication skills
• Excellent presentation and demonstration skills
• Ability to teach other members of the team and act as a mentor as required
• Requires an action oriented individual with a very strong initiative to be successful
• Willingness to take ownership of accounts and account related actions
• Must be able to coordinate across various groups and functional teams
• Ability to complete job responsibilities with minimal supervision
• Demonstrate ability to implement, drive and track projects

Nice To Haves

• RingCentral product experience and/or relevant experience in key competitor offerings in technology area of emphasis are preferred, but not required
• Knowledge and demonstrated operating experience in one or more of the following areas of specialization: Voice, Video, Mobile Communications, Fixed Mobile Convergence is a plus
• Understanding and conversant about company, solutions and product strengths, weaknesses, opportunities and threats
• Excellent analytical and problem-solving skills
• Experience in VoIP network architecture, products, protocols, and solutions is preferred, but not required
• Pre-Sales experience is a plus
• Telecommunications background (with telephony and Soft Switch emphasis preferred, but not required)
• Some understanding of software development technologies is desirable
• Experience with telecommunications network design, architecture, and support is a plus
• Some experience with project management and resource tracking desired, but not required
• Understanding of VoIP and data networking protocols including: SIP, RTP, HTTP/S, etc is Preferred, but not required

Responsibilities

• Build solid sales and technical expertise through 12 to 24-month progressive onboarding
• Develop and maintain expert understanding of all RingCentral applications and products
• Assist SE team with hardware and software lab maintenance and testing
• Responsible for continued education on the platform and underlying technologies
• Assist with answering technical questions for segment sales teams
• Present ongoing product training for sales teams
• Support SE related tradeshows and events
• Shadow upmarket SE opportunities, and provide support for ongoing deliverables
• Provide pre-sales technical and sales support for accounts
• Perform Proof of Concept (POC) onboarding support for sales opportunities
• Transfer industry, technical, and product knowledge to internal and external teams
• Keep up to date on relevant competitive solutions, products and services
• Develop advanced system configurations and implementations in response to customer needs and requirements
• Help support SE team with RFP/RFI customer responses
• Provide small business customer demos, and assist segment SEs through on the job training
• Present small business customer webinars
• Manage all customer feature requests including documentation of customer requirements, prioritization of all customer requests within each account, and driving development of key features with the product team

Benefits

• Comprehensive medical, dental, vision, disability, life insurance
• Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits
• Voluntary supplemental health coverage and life insurance
• 401K match and ESPP
• Paid time off and paid sick leave
• Paid parental and pregnancy leave
• Family-forming benefits (IVF, Preservation, Adoption etc.)
• Emergency backup care (Child/Adult/Pets)
• Employee Assistance Program (EAP) with counseling sessions available 24/7
• Free legal services that provide legal advice, document creation and estate planning
• Employee bonus referral program
• Student loan refinancing assistance
• Employee 1:1 coaching, perks and discounts program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Publishing Industries
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees