Associate, Solution Center

University of Southern California • Los Angeles, CA

447d • $62,962 - $70,720

About The Position

The Associate, Solution Center at USC serves as the first point of contact for HR inquiries from employees, retirees, and candidates. This role involves providing support for various HR-related inquiries, managing case information, and ensuring accurate employee data entry. The position emphasizes high-quality customer service, effective communication, and continuous improvement in HR processes.

Requirements

• Extensive applicable experience in human resources, customer service, or a related field.
• Strong written and verbal communication skills with a positive attitude.
• Efficient data entry skills and high words-per-minute speed.
• Demonstrated organizational and analytical skills, with strategic and creative thinking abilities.
• Team-oriented self-starter with the ability to work independently and proactively.
• Demonstrated interpersonal skills and discretion with confidential information.
• Proficiency with Microsoft Office applications (Word, Excel, Outlook, PowerPoint).

Nice To Haves

• Bachelor's degree in business, psychology, communications, or a related field.
• Three or more years of experience in human resources, customer service, or higher education.
• Familiarity with case management systems.
• Experience developing guidelines, policies, documentation, and procedures.
• Ability to interpret and apply pertinent rules and regulations and implement continuous process improvements.
• Experience analyzing large datasets and reporting findings.
• Experience working in fast-paced environments with rapidly changing priorities.

Responsibilities

• Provide clear, efficient, and courteous support to university employees via phone or email with HR-related questions.
• Open cases, complete Workday transactions, and maintain accurate records of employee cases.
• Serve as a welcoming first point of contact for HR knowledge and escalate requests to Tier 2 when necessary.
• Manage and maintain clean and accurate employee records through skilled data entry and document management.
• Deliver clear and professional written and verbal communications, demonstrating active listening skills and empathy.
• Act as a public-facing representative of the HR function in all customer interactions.
• Demonstrate resourcefulness in determining next steps toward resolution for unfamiliar requests.
• Support efforts to gather data for informing system and process improvements.
• Develop trusting relationships through ethical judgment and confidentiality.
• Support strategic goals set by the team and university.

Benefits

• Hourly range of $30.27 - $34.00 based on experience and qualifications.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Educational Services
• Education Level: Bachelor's degree