Associate Software Implementation Engineer

Panasonic

67d • $50,000 - $60,000

About The Position

Provide excellent customer service and technical support in performing software installations, modifications, upgrades, troubleshooting, and TAC support under supervision. Assists with the installation, configuration, and maintenance of manufacturing software systems such as PanaCIM, iLNB, and DGS. At Panasonic Connect, we connect the power of people and technology to change work, advance society and help connect to tomorrow. Empathy, results, relentlessness and teamwork are the foundations of the Panasonic Connect Culture. Our mission is to elevate the employee experience by empowering individuals to use their voice and have a positive impact on our business. Watch this video to learn about Panasonic Connect and see how we connect talent to opportunity. Come join our journey!

Requirements

• Technical Degree Required.
• Technical or bachelor’s degree in Computer Science, Information Technology, or related discipline required.
• 0–2 years of experience in networking, IT support, or software installation preferred.
• Familiarity with Windows Server, Linux (Ubuntu), SQL/PostgreSQL, and network configuration.
• Basic understanding of Docker or containerized applications preferred.
• CompTIA A+ required or in progress.
• SMT manufacturing or industrial software experience preferred.
• Bilingual (English/Spanish) preferred.

Nice To Haves

• Demonstrates initiative, curiosity, and strong attention to detail.
• Eager to learn standardized implementation methods and disciplined documentation practices.
• Builds reliability, teamwork, and service quality through consistent communication and follow-through.

Responsibilities

• Develops foundational skills in software deployment, documentation, and customer communication while contributing to continuous improvement and standardized methods that drive customer success and operational excellence.
• Assist in the implementation, upgrade, and maintenance of Panasonic manufacturing software systems (PanaCIM, iLNB, DGS) at customer sites.
• Carry out installation, modification, and repair activities under senior supervision, following approved standards and safety procedures.
• Support configuration of Windows Server, Linux (Ubuntu), SQL/PostgreSQL, and basic Docker environments.
• Perform troubleshooting of application, network, and communication issues, escalating to senior engineers as needed.
• Maintain accurate and detailed documentation of system configurations, IP addressing, software versions, licenses, and hostIDs.
• Create or update internal guides, diagrams, and customer documentation for implemented systems.
• Support TAC and service requests as directed by senior engineers or management.
• Complete administrative tasks such as travel logistics, expense reports, and site documentation on time and accurately.
• Participate in exhibitions and demonstrations of equipment at trade shows, PA demo room, or customer sites, informing customers and responding to technical and specification questions and concerns.
• Identify sales opportunities and inform Sales as appropriate.
• Participate in onboarding, technical, and product-specific training to build implementation and troubleshooting capability.
• Actively engage in mentorship opportunities and continuous improvement initiatives.

Benefits

• High Performance Culture
• A focus on Diversity, Equity and Inclusion
• Teamwork and Collaboration
• Rewards and Recognition
• Learning & Development Opportunities Across Multiple Business Units
• Competitive compensation packages
• Hybrid work model
• Comprehensive health, dental and vision benefits
• Paid Parental Care Leave
• Educational Assistance
• Volunteer time off
• Total Well Being Program
• Employee Referral Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees