Associate Software Engineer- Contact Center Platform and Engineering

Fidelity Investments • Merrimack, NH

1d • Hybrid

About The Position

Associate Software Engineer- Contact Center Platform and Engineering Note: Fidelity is not providing immigration sponsorship for this position Launch Your Technology Career at Fidelity Investments Are you ready to start your technology career with Fidelity Investments? Join our dynamic technology team and contribute to projects that make a real impact. As a full-time associate, you will work on innovative initiatives, gain hands-on experience, and collaborate with industry experts, all while building a foundation for a successful career in tech. The Role As an early career technologist, you will have the opportunity to work on high impact projects such as: Contact Center Platform and Engineering: You’ll join a team responsible for delivering the voice, email, and web‑chat communication channels that support Fidelity’s 24x7 operations. Our platforms connect more than 50 million customers and clients with our associates and digital solutions. As part of this team, you will contribute high‑quality, reliable, scalable, and reusable code across our applications. You’ll collaborate closely with leadership to bring strategic vision to life, find creative and effective ways to solve problems with integrity, and help foster a culture rooted in best‑in‑class software engineering practices.

Requirements

• A degree in Computer Science, Information Systems, or a related technical field
• Familiarity with Java, React, Spring, Spring Boot, and building RESTful services
• Interest in Test-Driven Development (TDD) and hands on experience with testing tools such as JUnit, Bruno, and Postman to ensure code quality and reliability
• Exposure to CI/CD pipelines and tools such as Jenkins
• Practical experience with Azure or AWS, or a strong desire to grow cloud expertise through certifications or training

Nice To Haves

• Experience with observability and monitoring tools (e.g., Splunk, Datadog) and familiarity with Docker, Kubernetes, and container based development practices is a plus.
• A self-starter mindset—curious, collaborative, innovative, and eager to learn every day

Responsibilities

• Contribute high‑quality, reliable, scalable, and reusable code across our applications.
• Collaborate closely with leadership to bring strategic vision to life
• Find creative and effective ways to solve problems with integrity
• Help foster a culture rooted in best‑in‑class software engineering practices.

Benefits

• Contribute to projects that enable critical technology transformation.
• Work alongside experienced professionals who will guide your development.
• Gain hands-on experience in system analysis, automation, and enterprise-scale technology solutions.
• Build a strong foundation for long-term success in Fidelity’s technology organization

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level