Associate Software Advisor
About The Position
Associate Software Advisors are responsible for supporting primarily Cisco Software pre-sales activities in conjunction with WWT Sr Software Advisors. In the role you will help to identify EA sales opportunities, educate customers and sales teams on the benefits of EA’s, be the voice of WWT’s market-leading EA service methodology, enable operational efficiencies in quoting and ensure proper processes/procedures are followed to execute contracts. As an Associate Software Advisor, the optimal candidate will have a passion for learning, be a team player, and possess an independent drive to deliver customer delight. The candidate will be expected to engage directly with customers, be a thought leader, and ensure a consistent process is established to support customer product/feature requests over a contract term. This position would be perfect for someone who is a self-starter, enjoys developing processes, and wants to quickly grow into taking on more responsibility.
Requirements
- Experience working within Cisco Commerce Workspace, Cisco Sales Connect, Salesforce, ORCA, Excel, and Word.
- Ability to work in a fast-paced environment dealing with complex customer challenges
- Proven track record of introducing new thoughts and process to deliver better customer experience
- Strong project or process development skills
- Ability to prioritize and organize effectively and manage multiple projects and assignments
- Proven experience developing strong working relationships with peers and project members
- Strong business acumen
- Highly organized with the ability to easily toggle between tasks and areas of focus
Nice To Haves
- Cisco software product and program knowledge a plus
Responsibilities
- To learn and understand Cisco’s EA enrollment terms
- Become an expert on Cisco quoting tools such as CCW and EAMP
- Develop knowledge and experience supporting Cisco True Forward cycles
- Understand and present on WWT EA+ methodology
- Develop strong internal relationships and strong OEM relationships
- Act as a liaison between Software Advisors, Account Managers, Consulting Systems Engineers, and Sales Operations team to ensure customer requests to modify subscriptions are addressed efficiently
- Establish and maintain subscription program and product knowledge required to deliver operational excellence
- Assist with updating, collecting, and organizing contract data across Cisco and additional OEMs
Benefits
- Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
- Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
- Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
- Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
