Associate Site Reliability Engineer, GovCloud (College Grad)

Salesforce•Mclean, MA

4d•$108,000 - $119,000

About The Position

Salesforce is seeking an engineering candidate to join the Site Reliability organization. Working closely with counterparts in the Infrastructure and R&D organizations, this organization provides a team of engineers monitoring cloud service availability and ready to swiftly repair any service-impacting issues. Seven days a week, 24 hours a day, the Site Reliability team keeps the Salesforce cloud and our customers protected. As a member of the Site Reliability team, you will be responsible for the primary task of detecting and resolving incidents within minutes. This objective is met by monitoring the services, reacting to problems, and proactively addressing issues before they affect performance or availability. The team contributes to the customer and Salesforce by securing data through monitoring, automation, self-healing and resiliency initiatives, destructive testing, and game day exercises. The incumbent in this role would demonstrate a strong focus on tactical operations, as well as large-scale production engineering and orchestration. GovCloud Incident Response (GIR) maintains the current infrastructure with day to day alert response, smart hands and incident management; including retrospectives and following up on long term remediations. Keep the customer-facing services available at top performance by maintaining the constant health of the supporting systems. Incident management - Act in key support roles during major incidents e.g. Sev0, Sev1. Also, participate in the technical review of the incident for problem management Problem Management - populate and participate in RCAs and hand them off to the Global Solutions team Smart Hands - This service allows Service Owners, who do not have access to production systems, to perform investigations and troubleshooting within Gov Cloud environments. Ensuring that work carried out by the Site Reliability team is performed in such a way as to stay in sync with the company’s internal compliance policy and directives Passionate about solving technical issues and customer concerns with other technical staff as the need arises Work with and lead other members of the team in staying on top of key industry innovation and technology, and assist in team development growth

Requirements

Must be a U.S. citizen (born or naturalized) who does not hold dual citizenship
Expected to work on a 24/7 team with rotating day and night shifts and participate in an on-call rotation
Strong background in Computer Science or a related engineering discipline.
Must be located in North America
Systems engineering experience in enterprise scale internet service engineering or support role
Expertise in TCP/IP related technologies (networking protocols, network programming, etc.)
Expertise in CLI enterprise support of Unix variants (Linux/Solaris/BSD) as well as strong Linux/UNIX knowledge with significant exposure to Red Hat Enterprise Linux and Solaris
Strong understanding of monitoring security systems and administration
Strong Communication skills (Written and Oral)
Experience provisioning, operating, and running AWS/C2S based infrastructure and systems
Understand and have experience with writing scripts in Python, Go, or other languages
This candidate must be a U.S. citizen (U.S. born or naturalized) who does not hold dual citizenship and agrees to complete a U.S. federal government Minimum Background Investigation (MBI) for a Moderate Public Trust position.

Nice To Haves

Past experience in Incident Management and good understanding of ITIL service operations
Prior Chef/Puppet or automated deployment experience
Prior Jenkins/Bamboo/Spinnaker pipeline execution experience
Experience in supporting and maintaining a monitoring and alert systems
Experience in supporting and maintaining Java applications
Hands on experience configuring and running AWS (Amazon Web Services), using the CLI/SDKs
Certifications in Linux+, RedHat and AWS
Experience in supporting and leading Kubernetes based applications and services
Familiar with Agile Process and DevOps
Experience taking part in blameless retrospectives, learning from incidents, and conducting post-incident investigations, including incident analysis as well as performance evaluations of responders
Working knowledge of and interest in resilience engineering including concepts such as safety II and looking at how things go right instead of how things go wrong, being proactive instead of reactive, and investigating complex sociotechnical systems

Responsibilities

Keep the customer-facing services available at top performance by maintaining the constant health of the supporting systems.
Incident management - Act in key support roles during major incidents e.g. Sev0, Sev1. Also, participate in the technical review of the incident for problem management
Problem Management - populate and participate in RCAs and hand them off to the Global Solutions team
Smart Hands - This service allows Service Owners, who do not have access to production systems, to perform investigations and troubleshooting within Gov Cloud environments.
Ensuring that work carried out by the Site Reliability team is performed in such a way as to stay in sync with the company’s internal compliance policy and directives
Passionate about solving technical issues and customer concerns with other technical staff as the need arises
Work with and lead other members of the team in staying on top of key industry innovation and technology, and assist in team development growth