Associate Site Operations Manager

Greater Lawrence Family Health Center • Lawrence, MA

73d

About The Position

GLFHC is currently seeking an Associate Site Operations Manager to join our Operations Team. The role involves assisting in the planning, reviewing, monitoring, and directing of the operation and performance of the site, specifically supervising the registration area, evening/weekend supervision, and scheduling. The Associate Site Operations Manager will actively participate in the analysis and problem-solving of critical areas affecting the operation of the site, take actions according to selected alternative solutions identified with the management team, and plan, execute, and coordinate activities of assigned projects to ensure that goals and objectives are accomplished in accordance with established priorities.

Requirements

• Five years experience in the health care industry with some experience in a clinical environment.
• Management/supervision experience strongly preferred.
• Bicultural/bilingual: English and Spanish highly preferred.
• Knowledge of Work, Excel, and Visio.
• Familiarity with Latino Community in Lawrence and commitment to the under-served strongly preferred.
• Must work well within a multidisciplinary team.
• Excellent interpersonal, computer, and supervisory skills.
• Must be able to learn from and teach others.

Nice To Haves

• BA/BS in health or human services with 5 years of related experience highly preferred.
• Will consider a combination of education and experience.

Responsibilities

• Assists in the planning, reviewing, monitoring, and directing of the operation and performance of the site.
• Directly supervises the registration area, evening/weekend supervision, and scheduling.
• Participates in the analysis and problem-solving of critical areas affecting the operation of the site.
• Takes or initiates actions according to selected alternative solutions identified with management team.
• Plans, executes, and coordinates activities of assigned projects.
• Participates in all necessary meetings and contributes to the implementation of activities.
• Communicates effectively with all members of the team.
• Anticipates and addresses potential problems.
• Oversees and supervises the activities of the department in the absence of the Site Operations Manager.
• Assists and gives input to Site Operations Manager regarding performance appraisals of staff.
• Assists with the recruitment and interview process and recommends applicants for hiring.
• Ensures adequate orientation and training of each staff member.
• Monitors compliance with performance standards.
• Mentors and trains all staff on the aspects of their job duties.
• Assists with the maintenance of time and attendance for staff.
• Collaborates with the Site Nurse Manager in ongoing quality improvement programs.
• Reviews incident reports and complaints for trends and risk factors.
• Collaborates with other key staff to ensure the availability of adequate equipment and supplies.
• Fosters a positive work environment by monitoring job satisfaction.
• Conducts and facilitates various meetings to ensure Health Center effectiveness.
• Works closely with Site Operations Manager to address customer service issues.
• Participates in ongoing quality improvement activities.
• Travel between sites may be required.
• Performs all and any additional duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Ambulatory Health Care Services
• Education Level: Bachelor's degree
• Number of Employees: 501-1,000 employees