Associate, Site Merchandising, Retail

Tapestry•New York, NY

10d•$80,000 - $90,000•Hybrid

About The Position

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Primary Purpose: Coach’s Digital group presents rich and compelling brand experiences globally online through multiple web venues while consistently building brand awareness and maximizing eCommerce opportunities. The Associate Manager of NA eCommerce Merchandising will support the team and tasks responsible for site merchandising for coach.com in the execution of site strategies to help achieve the financial and performance targets for the business. The successful individual will leverage their proficiency in eCommerce to...

Requirements

Bachelors degree with a minimum of 3-4 years of professional experience in eCommerce or eCommerce merchandising, preferably fashion and/or retail background (or related industry)
PIM or other site merchandising catalog experience is required; Demandware/SFCC or Plumslice a plus
Excellent organization skills
Excellent communication skills and team oriented mindset
Passion for eCommerce is a must
Demonstrate strong logical analysis and problem-solving skills
Flexible and adaptive to changing priorities; able to organize, multi-task and prioritize workload to meet deadlines
Ability to effectively interact with team members and extensive cross functional network across all levels
Outstanding attention to detail and accuracy required; a thirst for learning and success
Excellent product sensibility and ability to merchandise site in a visually appealing way
Must have strong Excel skills
Proficient with Google Analytics & knowledge of digital KPIs

Nice To Haves

Curiosity and openness to testing, learning, and continuous optimization within a fast-paced digital environment
Strong commercial acumen with the ability to connect site merchandising decisions to business performance
A proactive, hands-on approach with a strong sense of ownership and follow-through

Responsibilities

Own the end-to-end management of shop experiences for various categories across the site
Proactively monitor site and category performance to identify risks and opportunities, escalating when broader impact or alignment is required
Update sequencing and refresh category shops based on data insights, sales trends, inventory, newness, marketing and price changes
Serve as the go-to for any call outs or issues found within products or shops
Ensure all category refinements (filters, search, sort rules, category personalization etc.) are optimized and working correctly
Analyze key digital KPIs (conversion, AOV, demand, search behavior, sell-through) to inform merchandising updates
Monitor category and shop performance and implement data-driven updates to sequencing, product exposure, and presentation
Support weekly and ad-hoc reporting needs, providing clear recaps and recommended next steps
Maintain strong alignment between site merchandising and key marketing moments, launches, and promotional periods
Execute and optimize linking across homepage, landing pages, and content placements in partnership with Marketing to support cohesive customer journeys
Partner with the Photography team to own pre-season shotlist planning, ensuring seasonal imagery reflects key product priorities and site merchandising needs
Participate in weekly cross-functional meetings to review business performance and identify merchandising opportunities
Attend seasonal product walkthroughs to stay informed on storytelling, assortment focus, and key investments
Maintain strong attention to detail across all site updates to ensure a seamless customer experience
Manage multiple priorities in a fast-paced environment with accuracy and efficiency
Keep a pulse on competitive site experiences and emerging ecommerce best practices