Associate Site Lead

Johnson & Johnson•West Chester, PA

33d•$65,000 - $104,650

About The Position

We are recruiting for an Associate Site Lead within our J&J MedTech Commercial Operations organization. The role will be in Englewood Cliffs, NJ. Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments. Are you passionate about improving and expanding the possibilities of Orthopedics? Ready to join a team that’s reimagining how we heal? Our Orthopedics teams help keep more than 6 million people moving each year while delivering clinical and economic value to surgeons and healthcare systems. Our teams build solutions for joint reconstruction; trauma and craniomaxillofacial; sports, extremities, and elective foot and ankle; spine; and robotics and digital surgery. Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech You will : Support Site Lead: Act as the primary backup to the Site Lead, taking on leadership responsibilities for the operations team during their absence. Operational Leadership: Lead, coordinate, and delegate responsibilities among the sales office team to achieve operational goals and ensure efficiency. Inventory Management: Inbound and systematically process local inventory from field return authorizations, ensuring accuracy and compliance with established protocols. Collaboration with Sales: Partner with the local field sales organization to enhance communication and visibility, and ensure successful non-revenue activity completion. Metrics Monitoring: Monitor day-to-day operational metrics (OTS, OTC) and provide regular reports to the Site Lead. Drive Efficiency Initiatives: Develop and implement strategic initiatives to streamline operations and improve overall effectiveness across outbound activities. Cross-Functional Collaboration: Collaborate with J&J supply chain partners, including Distribution Excellence, Planning, and Customer Service, to support seamless operations. Customer Service Excellence: Lead the on-site team to deliver best-in-class service to key customer partners, acting as the single point of contact for order collection and resolution of queries. Process Improvement: Apply Lean initiatives to eliminate waste, enhance operational processes, and drive continuous improvement. Compliance and Quality Assurance: Ensure adherence to Good Documentation Practices (GDP), regulatory standards, and health and safety regulations.

Requirements

Bachelor's degree and/or equivalent experience, required
Minimum 3 years of work experience in distribution, manufacturing, logistics, supply chain, customer service, or healthcare.
Proficiency in MS Office Suite (Word, Excel, PowerPoint, and Outlook).
Strong understanding of Warehouse Management Systems.
Effective communication and interpersonal skills, demonstrating initiative and assertiveness.

Nice To Haves

Proficiency with SAP.
Kaizen/Greenbelt or LEAN Certification.
Experience with enterprise resource platforms and data visualization tools (e.g., PowerBI or Tableau).
Background in highly regulated industries with process excellence training or certifications (APICS, Project Management).
Experience in inventory management, sterile processing, or clinical experience in a hospital setting.

Responsibilities

Support Site Lead: Act as the primary backup to the Site Lead, taking on leadership responsibilities for the operations team during their absence.
Operational Leadership: Lead, coordinate, and delegate responsibilities among the sales office team to achieve operational goals and ensure efficiency.
Inventory Management: Inbound and systematically process local inventory from field return authorizations, ensuring accuracy and compliance with established protocols.
Collaboration with Sales: Partner with the local field sales organization to enhance communication and visibility, and ensure successful non-revenue activity completion.
Metrics Monitoring: Monitor day-to-day operational metrics (OTS, OTC) and provide regular reports to the Site Lead.
Drive Efficiency Initiatives: Develop and implement strategic initiatives to streamline operations and improve overall effectiveness across outbound activities.
Cross-Functional Collaboration: Collaborate with J&J supply chain partners, including Distribution Excellence, Planning, and Customer Service, to support seamless operations.
Customer Service Excellence: Lead the on-site team to deliver best-in-class service to key customer partners, acting as the single point of contact for order collection and resolution of queries.
Process Improvement: Apply Lean initiatives to eliminate waste, enhance operational processes, and drive continuous improvement.
Compliance and Quality Assurance: Ensure adherence to Good Documentation Practices (GDP), regulatory standards, and health and safety regulations.

Benefits

Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
This position is eligible to participate in the Company’s long-term incentive program.
Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:
Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period10 days
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year
For additional general information on Company benefits, please go to: - https://www.careers.jnj.com/employee-benefits