Associate Services Manager - OEM

Corporate Office•Boston, MA

4d•$70,000 - $75,000•Onsite

About The Position

Be a key contributor to Operations and ASC teams’ performance by driving operational and administrative excellence within the vibrant “All In” culture of the Omni Parker House. The Associate Services Manager supports all departments in ways designed to ensure that the company provides memorable experiences for our associates and, by extension, for our guests. This position requires a deep knowledge of - and passion for - all associates and the operations of the hotel. It also demands excellent organizational and problem-solving skills, attention to detail and the ability to manage multiple projects simultaneously. Metrics to be met or exceeded include Medallia scores, associate turnover statistics, associate engagement scores and corporate wide ASC department internal audit expectations. This is a overtime eligible manager role. the slary raneg is $70K to 75K based on experience.

Requirements

A minimum of two years’ hotel experience required
A minimum of two years’ prior HR Generalist experience strongly preferred, preferably within a hotel setting
Bachelor’s degree is preferred in hospitality, business or related field
Thorough understanding of Omni culture and key service components
Proficiency in Microsoft Office Products
Ability to compute accurate mathematical calculations
Must be service and detail oriented, possessing a friendly approachable demeanor and strong problem-solving skills, with a keen eye for detail
Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers, both in person and by telephone
Computer proficiency; with developed Excel skills. UltiPro, Kronos and Dayforce knowledge preferred
Must have outstanding verbal and written communication skills
Must be able to work a flexible schedule as needed for the operation which may include early mornings, late evenings and weekends and holidays.

Responsibilities

Responsible for all ASC sections in the hotel wide company Audit to include certificates, licenses, I-9’s, 7I’s, MVR’s, bonus packages, relocation packages, and confidentiality agreements.
Administer and coordinate Annual Open Enrollment for benefits for nonunion associates
Reporting and administration of Unite Here Health for union associates, BAMS, 401K, pension, new enrollments, terminaitons, LOA, , eligibility.
Assist as needed with all LOA requests and eligibility questions.
Placing associate on LOA in Ultipro
Any and all reporting for multitude of projects for ASC, Finance and benefits in cpliance with union CBA
Responsible for developing training packets for all supervisory posiitons and above or newly promoted managers
Assist in the planning and execution of associate events coordinated by the Associate Services Department (Monthly OSC Rallies, Employee Appreciation events, Annual OSC Gala, etc.)
Responsible for the Service Scorecard upload and document completion
Conduct and log all training classes as needed, New Hire Orientation, Manager Orientation, Monthly Manager Trainings, LMS, Power of Engagement, Service Skills, ATGT meetings, e
Gain “Train the Trainer” certification to deliver TIPS Training and Food Handlers training to hotel staff as required
Organize and/or deliver mandatory Audit related company trainings such as ServeSafe, MVR , anual safety compliance certifications; Slips and fallls, OSHA, Run Hide Fight and Human Trafficking tand CPR training for s100% of the team
Create, develop, and implement departmental training manuals and/or checklists including brand standards, SOPS, service standards (including Inspire), job descriptions and departmental processes and procedures
With department managers, train and support new associates on accessing and using Kronos and Ultipro and pther rewuired systems
Plan and execute exciting, fun and creative associate events monthly, quarterly and yearly
Upload all wage changes throughout the year
Conduct investigations on any associate incidents
Implement Omni’s recognition programs; ensure the Omni Service Champion culture is celebrated
Consistently promulgate Omni’s culture and its “Power of Engagement” philosophy on property; adapt to varying situations based on adherence to Omni culture and Standard Operating Procedures
Develop a consistent and lively associate communications network within the hotel via bulletin boards (electronic or otherwise), department communication boards, posters, and flyers
Provide support to accomplish Medallia targets; analyze and provide feedback to department heads on improvement tactics; attend the monthly Issue Prevention meeting
Spearhead project communications between departments; especially HR, Finance and Operations
Run reports and process spreadsheets and data as needed for payroll,ASC and union
Assist and support operations managers in payroll and Kronos compliance, PTO acruals and otherwise
Create recruiting requisitions as needed; and organize interivew adminstration
Attend all department/hotel meetings as required
Assist with any other reasonable assignment issued by the Hotel Management