Associate Service Manager
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About The Position
The Associate Service Manager at Morgan Stanley plays a crucial role in supporting the operational functions of the branch and ensuring compliance with firm policies. This position involves partnering closely with the Service Manager to oversee various operational support tasks, including money movement, trade support, and audit preparation. The Associate Service Manager is expected to resolve issues using available resources and escalate matters when necessary, ensuring that the branch operates smoothly and efficiently. In this role, the Associate Service Manager will lead the branch in executing the organization's strategic priorities. This includes influencing and coaching team members to foster behavioral change that aligns with the firm's core values, particularly in terms of consistency, quality, and compliance. The Associate Service Manager will also be responsible for identifying firm services and solutions that meet client needs, including digital offerings such as Morgan Stanley Online and Mobile. The position requires maintaining strong relationships with key partners within the branch and participating in various meetings and calls to promote a culture of diversity and inclusion. The Associate Service Manager will facilitate training for new Service Associates and provide ongoing support to ensure that the team is well-informed about systems, procedures, and policy changes. This includes conducting quality assurance reviews and overseeing service transaction approvals to ensure compliance with firm policies. Additionally, the Associate Service Manager will assist with special projects, serve as a resource for Sales and Service partners, and contribute to the overall operational readiness of the branch. The role demands a proactive approach to managing audit readiness and implementing process improvements to enhance productivity and efficiency.
