Associate Service Engineer Pump Systems

Rain Bird Corporation•Tucson, AZ

About The Position

The Associate Service Engineer provides technical support via telephone or computer and leads improvement initiatives related to the hardware, software and/or communications on all components of Rain Bird Pump Systems, Central Control software, and other advanced irrigation products. This role involves a combination of remote diagnostics, technical project work, customer support, and in‑person training delivery.

Requirements

BS. Degree in Engineering or technical field
Strong hardware and software troubleshooting skills
excellent verbal, written, and interpersonal communication skills
Ability to work collaborate both with co-located and remotely located colleagues.
Understanding of integrated mechanical and electrical systems

Nice To Haves

Fluency in Spanish or other foreign language(s)
3+ years of relevant experience
S. Degree in Engineering or technical field
Direct customer service and technical support experience
Experience with programming to include Programmable Logic Controller code
Irrigation and golf course service and Irrigation Central Control programming experience
Background in electrical or mechanical engineering
Experience with personnel management and project management

Responsibilities

Provide high quality technical phone support to customers, distributors, and field personnel.
Conduct thorough root cause analysis of issues and implement corrective actions
Identify, document, and execute quality improvement and process improvement projects, including development of technical training material
Complete assigned projects and report summaries of work completion to management
Ensure all phone support and projects meet Service Level Agreement (SLA) requirements
Diagnose and troubleshoot pumps, motors, filters, VFDs, PLCs, radios, modems, and irrigation components (valves, rotors, electronic controllers, flow sensors, etc.)
Remotely support technicians during installation, maintenance, or repair projects
Prepare and conduct classroom environment training at Rain Bird in Tucson, AZ, as well as remote locations as needed.
Track, report, and follow-up on product and technical issues using established processes.
Participate for one week at a time, approximately once per quarter, in the 24/7 on-call phone support rotation
Travel up to 10% for field service support and relationship outreach with customers, distributors, and contractors.