Associate Service Desk Analyst - Contract

World Wide Technology Healthcare Solutions • Maryland Heights, MO

2d • $41,600 - $52,000 • Onsite

About The Position

A Brief Overview
The Service Desk Associate Analyst will support internal end users around the
globe for all Information Technology infrastructure components.

Requirements

• Associate’s Degree (AA) preferred
• A minimum of 1 year progressive experience in a related field preferred
• 1-2 years of experience in a Help Desk or Service Desk environment, or equivalent training and education.
• Excellent customer service, communication and analytical skills.
• Positive, professional, team player attitude.
• Strong work ethic and ability to self-motivate.
• Ability to organize and prioritize work in a fast-paced, changing environment.
• Technical aptitude with a focus on continuous learning and development.
• Functional knowledge of Apple and Windows Operating Systems.
• Experience with Microsoft Office products.
• CompTIA A+ Certification preferred or MCDST - Microsoft Certified Desktop Support Technician preferred
• Must be in the St. Louis, MO area and able to come into the office periodically

Nice To Haves

• Associate’s Degree (AA)
• A minimum of 1 year progressive experience in a related field
• CompTIA A+ Certification
• MCDST - Microsoft Certified Desktop Support Technician

Responsibilities

• Respond to incoming requests via phone and ServiceNow tickets.
• Resolve 1st and 2nd level incidents.
• Log and update incidents via ServiceNow, our ticket tracking application
• Provide Hardware/software support to internal customers.
• Provide incident routing and escalation to other teams within the organization.
• Assist in the delivery, installation and setup of new or reallocated technology.
• Administer/Troubleshoot accounts in the following systems: WorkspaceOne, Salesforce, WebEx, Active Directory, Office 365, Sharepoint, Oracle, and various other applications.
• Leverage internal (knowledge base) and external (support sites) resources to answer questions and resolve incidents.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree