Associate Service Designer

Technical Assent•Washington, DC

10d•Remote

About The Position

Technical Assent is seeking an Associate Service Designer to support research and service design activities across federal consulting engagements. This early-career role is designed for individuals interested in developing expertise in service design, human-centered design, and customer experience within the public sector. Associate Service Designers work closely with experienced designers and researchers to support research activities, synthesize insights, and contribute to the development of service design deliverables. Our designers conduct real user research with the people who rely on government services and translate those insights into implementable service improvements. The successful candidate will have the ability to: Support Research Activities Assist in planning and conducting user research including interviews, focus groups, surveys, and observational studies. Help document research findings and synthesize insights. Support the use of AI-enabled tools to assist with research synthesis and analysis. Contribute to Service Design Deliverables Assist in creating service design artifacts such as: Journey maps Service blueprints Personas Research reports Presentation materials Collaborate with Project Teams Work with service designers, product teams, and analysts to support project deliverables. Participate in design workshops and co-creation sessions. Contribute to the development of research and design documentation. Learn and Develop Service Design Skills Work alongside experienced service designers to build skills in research methods, service design frameworks, and facilitation techniques. Participate in internal practice development and learning opportunities. General Create client-ready deliverables from conception to presentation Coordinate with project leadership on direction and progress of project activities Work in a team environment, being open to others ideas and working collaboratively to produce well-rounded solutions/deliverables Be flexible as project scope evolves Elevate risks to Team Leads Be a strong critical thinker who sees the big picture while staying delivery-driven Be a self-starter who is detail-oriented, takes an active approach to tackling assignments, and is comfortable giving and receiving feedback Strong interpersonal communication skills and the ability to clearly and effectively communicate in written and presentation form

Requirements

Bachelor’s degree
1-3 years of professional experience, including in service design, UX design, customer experience, research, or related fields
Demonstrated interest in human-centered design and service innovation
Strong analytical thinking and communication skills
Ability to collaborate in multidisciplinary teams
Curious and open-minded approach to work
Thrive in a continuous Build-Measure-Learn cycle
Ability to obtain and maintain a Public Trust or other federal security clearance
A portfolio demonstrating service design, CX, or research work is required.

Nice To Haves

Internship or academic experience involving design research or service design
Exposure to human-centered design methods
Experience working with design tools or collaboration platforms
Experience leveraging AI-enabled tools for research synthesis, ideation, and service concept development is strongly valued.

Responsibilities

Assist in planning and conducting user research including interviews, focus groups, surveys, and observational studies.
Help document research findings and synthesize insights.
Support the use of AI-enabled tools to assist with research synthesis and analysis.
Assist in creating service design artifacts such as journey maps, service blueprints, personas, research reports, and presentation materials
Work with service designers, product teams, and analysts to support project deliverables.
Participate in design workshops and co-creation sessions.
Contribute to the development of research and design documentation.
Work alongside experienced service designers to build skills in research methods, service design frameworks, and facilitation techniques.
Participate in internal practice development and learning opportunities.
Create client-ready deliverables from conception to presentation
Coordinate with project leadership on direction and progress of project activities
Work in a team environment, being open to others ideas and working collaboratively to produce well-rounded solutions/deliverables
Be flexible as project scope evolves
Elevate risks to Team Leads
Be a strong critical thinker who sees the big picture while staying delivery-driven
Be a self-starter who is detail-oriented, takes an active approach to tackling assignments, and is comfortable giving and receiving feedback
Strong interpersonal communication skills and the ability to clearly and effectively communicate in written and presentation form