Associate Service Business Administration Coordinator

ZOLL Medical Corporation•Chelmsford, MA

1d•$16 - $21•Hybrid

About The Position

At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions. The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service. At ZOLL, you won't just have a job. You'll have a career—and a purpose. Join our team. It's a great time to be a part of ZOLL! Job Summary The Associate Service Business Administration Coordinator plays a vital role in supporting the Service Business Administration team by coordinating the end‑to‑end workflow of medical device repair activities and managing customer repair approvals. This position ensures that service requests are processed efficiently, documentation is accurate, and communication flows smoothly between customers, technicians, internal and external stakeholders. By maintaining operational alignment and upholding service standards, the coordinator helps drive timely repairs, and an exceptional customer experience across the service organization.

Requirements

Associate degree or equivalent in Business Administration or a related field.
0-1 years of experience in an administrative role, preferably in medical device manufacturing or service organization.
Strong organizational and time management skills.
Excellent communication and interpersonal skills.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
Ability to work independently and as part of a team.
Attention to detail and a high level of accuracy.
Customer-focused with a proactive approach to problem-solving.

Nice To Haves

Experience with service management software or CRM systems.
Familiarity with medical device regulations and compliance standards.

Responsibilities

Assist in the preparation and management of service repair estimates in global ERP system.
Manage and track customer contact activity and ensure all correspondence is documented accurately.
Process and track customer repair services, ensuring timely payments and quick turnaround time, with accurate record-keeping.
Maintain and update customer and service records in the database, ensuring compliance with regulatory requirements.
Collaborate with service teams to provide customer responses on repair inquiries.
Respond to customer inquiries and provide excellent customer service.
Provide administrative support for service-related projects and initiatives.
Assist with generating data reports and reviewing accuracy.
Assist in the development and implementation of administrative processes and procedures.
Support the Service Business Administration Supervisor with various tasks as needed.