Associate Security Response & Emergency Representative

Wells Fargo • Chandler, AZ

67d • Onsite

About The Position

Wells Fargo is seeking an Associate Security Response & Emergency Representative. In this role, you will: Monitor and process time-sensitive life or safety, robbery, burglary, and other alarms that are routed to the Security Response Center in accordance with Wells Fargo security procedures Assist in obtaining the initial information for all reported events or incidents Perform work to meet service level agreements, deadlines, and goals within an open seating team environment Regularly receive direction from supervisor and escalate questions to more experienced staff Work collaboratively with Security Response Center representatives and management to process security-related alarm events Process electronic security alarms including, but not limited to, motion, panic, and communication alarms from Wells Fargo facilities Regularly receive and process time-sensitive phone calls regarding security emergencies, incidents, and security-related incidents Draft summaries of reported security events to be emailed to multiple levels of Wells Fargo risk mitigators and management personnel

Requirements

• 6+ months of private security, banking or corporate security experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Nice To Haves

• Call center experience demonstrated through work or military experience
• Experience in crisis management communications
• Ability to provide strong customer service while actively listening and responding in an appropriate manner
• Basic knowledge and understanding of emergency procedures and handling emergency situations

Responsibilities

• Monitor and process time-sensitive life or safety, robbery, burglary, and other alarms that are routed to the Security Response Center in accordance with Wells Fargo security procedures
• Assist in obtaining the initial information for all reported events or incidents
• Perform work to meet service level agreements, deadlines, and goals within an open seating team environment
• Regularly receive direction from supervisor and escalate questions to more experienced staff
• Work collaboratively with Security Response Center representatives and management to process security-related alarm events
• Process electronic security alarms including, but not limited to, motion, panic, and communication alarms from Wells Fargo facilities
• Regularly receive and process time-sensitive phone calls regarding security emergencies, incidents, and security-related incidents
• Draft summaries of reported security events to be emailed to multiple levels of Wells Fargo risk mitigators and management personnel

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees