Associate Scheduler - Crew Hotel Operations (Onsite)

United Airlines-posted 3 months ago
$52,725 - $68,632/Yr
Full-time • Entry Level
Arlington Heights, IL
Air Transportation
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Find your future at United! We're reinventing what our industry looks like, and what an airline can be - from the planes we fly to the people who fly them. When you join us, you're joining a global team of 100,000+ connected by a shared passion with a wide spectrum of experience and skills to lead the way forward. Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world's biggest route network. Connect outside your team through employee-led Business Resource Groups. Create what's next with us. Let's define tomorrow together.

  • Handle the day-to-day assigning of crew rooms and transportation for Pilots and Flight Attendants driven by unscheduled changes to flight schedules.
  • Monitor and complete daily operations of unassigned hotel and transportation requirements using system alerts.
  • Correct contractual violations of layover hotel assignments caused by irregular operations/reassignments.
  • Work closely with Onboard Crew Scheduling, Flight Operations Crew Scheduling, SOC, and station operations to accommodate equipment substitutions.
  • Coordinate and communicate crew change information to minimize flight delays or cancellations.
  • Keep supervisors advised of pertinent operational information.
  • Accomplish operational and financial objectives for on-time performance and hotel/transportation needs.
  • Support flight crews and suppliers to resolve questions specific to hotel or transportation issues.
  • Maintain the HOME system to ensure accuracy and record all aspects of hotel/transportation information.
  • Assist with HOME automation testing, identify errors and propose solutions.
  • Optimize daily and monthly hotel and transportation supplier inventories.
  • Collaborate with both Pilot/Flight Attendant Crew Scheduling, and Charter Sales to develop optimum hotel/transportation assignments.
  • Implement the appropriate number of hotel bookings to protect the operation during irregular/unplanned events.
  • Proactively communicate potential sellout cities due to seasonality or special events.
  • Maintain appropriate telephone availability to meet customer service levels.
  • Bachelor's degree or equivalent experience within airline operations or hotel front desk.
  • 5+ years of experience within customer service or communication.
  • Proficient in Microsoft Office Suite (Word and Excel).
  • Strong analytical and problem-solving skills.
  • Strong communicator; verbal and written.
  • Flexibility to work various shifts to support 24/7/365 operation.
  • Must be legally authorized to work in the United States for any employer without sponsorship.
  • Reliable and punctual attendance is an essential function of the position.
  • Successful completion of interview required to meet job qualification.
  • Medical, dental, vision, life, accident & disability insurance.
  • Parental leave.
  • Employee assistance program.
  • Commuter benefits.
  • Paid holidays.
  • Paid time off.
  • 401(k) plan.
  • Flight privileges.
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