Associate, Sales

Otis Elevator Company • Baltimore, MD

280d

About The Position

Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity? The main goal of the role is to achieve sales growth through creating and managing customer relationships through sales achievement, situational problem solving, and comprehensive account management. On a typical day you will: Prospect, build, and maintain customer relationships; achieve or exceed sales objectives; serve as technical sales consultant to customers in the assigned territory. Responsible for both territory sales & margin growth. Retain and renew current maintenance agreements by improving customer satisfaction via MFA program. Manage and nurture account relationships to drive renewals and repair opportunity. Conduct sales planners and needs assessment to inform account targeting efforts, including expansion within existing installed base and renewal efforts. Assist with customer concern resolution along with Operations, including Service Project Manager and Service Supervisor Partner with branch business development sales team to identify business development opportunities. Actively communicate competitive feedback and market dynamics internally to help further improve solution set and refine message. Use Otis' sales tools to effectively track opportunities, pipeline, and forecast sales results. Manage opportunities in the CRM pipeline and provide accurate forecasting.

Requirements

• Bachelor's degree or equivalent work experience required
• 2+ years of outside sales experience preferred
• Ability to work in a highly team-oriented and dynamic environment
• Strong written and verbal communication skills
• Customer centric with a strong desire to achieve customer satisfaction
• Self-motivated and able to manage many simultaneous projects and responsibilities
• Comfortable in a technical environment utilizing Microsoft based computer software
• Strong leadership skills, goal-oriented, and self-motivated with strong time management and organizational skills
• Experience in B2C or B2B sales

Responsibilities

• Prospect, build, and maintain customer relationships
• Achieve or exceed sales objectives
• Serve as technical sales consultant to customers in the assigned territory
• Responsible for both territory sales & margin growth
• Retain and renew current maintenance agreements by improving customer satisfaction via MFA program
• Manage and nurture account relationships to drive renewals and repair opportunity
• Conduct sales planners and needs assessment to inform account targeting efforts
• Assist with customer concern resolution along with Operations
• Partner with branch business development sales team to identify business development opportunities
• Actively communicate competitive feedback and market dynamics internally
• Use Otis' sales tools to effectively track opportunities, pipeline, and forecast sales results
• Manage opportunities in the CRM pipeline and provide accurate forecasting

Benefits

• 401(k) plan with a generous company match and automatic retirement contribution
• Comprehensive medical, prescription drug, dental, and vision coverage
• Three weeks of paid vacation, along with paid company holidays
• Paid sick leave, employee assistance, and wellness incentive programs
• Life insurance and disability coverage
• Voluntary benefits, including options for legal, pet, home, and auto insurance
• Generous birth/adoption and parental leave benefits, as well as adoption assistance
• Tuition reimbursement program
• Spot performance bonus opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Machinery Manufacturing
• Education Level: Bachelor's degree