This job is closed
We regret to inform you that the job you were interested in has been closed. Although this specific position is no longer available, we encourage you to continue exploring other opportunities on our job board.
About the position
Hasura is hiring an Associate Sales Engineer to enrich our team! In this role, you’ll be at the forefront of driving our product adoption by empowering users directly and in turn driving the growth of our open source platform. As an Associate Sales Engineer, you’ll play a key role in supporting customers throughout their evaluation journey, and serve as the product expert to help connect our solutions with their needs. You’ll work alongside potential customers, with the support of Hasura product and sales teams and provide technical guidance, solution design, and product demonstrations in order to inspire product activations and purchases.
Responsibilities
- Manage and respond to customer questions during customer evaluations and via Zoom.
- Work across the business to ensure the customer has access to the right team based on their needs.
- Support sales teams who need assistance answering their customer's product questions.
- Support selected product demos and assist with customer questions in real-time.
- Join the team at conferences and events to represent Hasura.
- Uncover ways to improve the way we support our customers and seek out new and different ways to help increase satisfaction.
Requirements
- 1+ years experience in a customer-facing role.
- Empathetic and customer-satisfaction driven.
- Experience supporting customers as a subject matter expert, and ability to recall and explain deep product knowledge back to a customer in a way that's concise.
- Working knowledge of APIs, REST/GraphQL, and proficiency with some backend engineering languages (Java, NodeJS, Python, etc).
- Familiarity with open-source, App and API development terminology.
- Highly motivated and driven individual who thrives working towards monthly and quarterly quotas.
- Strong written and verbal communication skills.
- Ability to work in a fast-paced, collaborative environment.
Benefits
- Remote & Hybrid Work Environment.
- Self-care Fridays: second Friday of every month as a day off.
- Equipment and learning allowance.
- Donation Matching: annual donation matching fund.
- Flexible timings & PTO.
