Associate Sales Consultant

Toll Brothers•Austin, TX

5d•Onsite

About The Position

Associate Sales Consultant Overview Sell luxury homes for an award-winning company! Who are we? Since 1967, Toll Brothers has been building luxury homes and communities in the best locations in the U.S. Today, we're a Fortune 500 company operating in over 50 markets across more than 20 states. We're the country's premier luxury builder with the widest range of products in the industry, including traditional single-family homes, active adult, hi-rise condos, apartment rentals, urban redevelopment, and student housing. From the homes we build to the talent we recruit, we know that to be the best, we have to work with the best. Toll Brothers is a place where diverse perspectives and experiences are welcomed and where employees of all backgrounds are treated with fairness, dignity and respect. We believe every employee should feel safe to be their true and authentic self at work. Our employees are our family, and we strive to uphold the values that our founders instilled in us, creating an exceptional place to work that is inclusive to all. Toll Brothers , America's Luxury Home Builder, seeks a dynamic Associate Sales Consultant for one of our new luxury home communities in Austin, Texas. What is the opportunity? This position will be on-site 5 days per week. The Associate Sales Consultant is working in a training capacity to become a Sales Consultant. Responsible for assisting to achieve all community sales goals. This includes but is not limited to the following: generating traffic numbers, agreement of sales, customer satisfaction and serving as a point of contact to deliver a luxury customer experience from a customer's first visit through move-in.

Requirements

Customer Service: gain an understanding of the customer to learn how to create win-win solutions
Selling: interested in developing sales techniques to generate leads and gain customer commitment
Collaboration: ability to work with internal partners (Online Sales and Construction) across multiple departments to serve the customer and generate sales
Negotiation: develop the ability to effectively explore alternatives, influence and persuade the other party to achieve acceptance and commitment
Communication: when speaking and writing, uses appropriate grammar, organizes ideas clearly, and articulates ideas concisely with ease
Coachable: willingness to be mentored and take on additional responsibilities outside the scope of your job duties
Real Estate license is required in some states
Weekend availability is required
Maintains a full-time, 5-day work week
Self-starter, motived to learn through mentorship

Nice To Haves

Bachelor's degree
1+ years sales and/or customer service experience

Responsibilities

Generate Traffic Assist in maintaining online presence with updated information for assigned community such as Tollbrothers.com, MLS, etc.
Support the Online and Onsite Sales teams to help drive internet lead conversion Build and leverage relationships with Real Estate Agents Conduct regular prospecting and appointment setting activities Coordinate with the marketing team to plan traffic generating activities Drives Results Learn how to manage the supply of quick delivery home in the community Complete competitive analysis on products, features, neighborhoods, and amenities Monitor community and model home appearance to achieve White Glove Checklist standards Demonstrate model home, community/floorplan features and homesites to customers Utilize core applications such as Salesforce, Pivotal, Microsoft Office applications, E1, etc. to complete business needs and update our customer information Provide assistance to prepare and present paperwork including real estate related documents to customers purchasing a new Toll Brothers home Attend and participate in all sales meetings Customer Service Provide customers an exceptional experience who visit the sales center, building relationships and learning about the customer's story Partner with the design studio team to meet business objectives and enhance the customer experience Assist in facilitating mortgage process with TBI Mortgage, which can include: On the front end, ensuring buyer makes application with TBIM and receives commitment letter. On the back end, working with customer's lender to ensure loan is on track to settle, providing documentation, creating and providing comps to lenders appraiser Assist with facilitating the weekly communication processes with post-sale customers Deliver Tiffany closing gift to homeowner's new home